Service Enablement Analyst
City of London, London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Peregrine
new services, changes, entering live operations are tested, accepted, and supported in a controlled manner. You will validate that new capabilities meet business and customer expectations through Business Acceptance Testing and provide Hypercare support post-go-live to ensure stability, compliance, and continuous improvement. Responsibilities: Transition and Business Acceptance Testing Participate in the end-to-end service transition … lifecycle ensuring a smooth handover to operations. Plan, coordinate and execute Business Acceptance Testing (BAT) to validate that new or changed services meet business and customer needs. Collaborate with test and design teams to ensure test scenarios are aligned to operational requirements and real-life service conditions. Identify and document gaps in readiness, raise risks and issues, and ensure … as Remedy or ServiceNow. Experience in service transition, operational change, or early-life support within complex, regulated industries (Energy or Telecoms preferred). Hands-on experience in Business Acceptance Testing and stakeholder sign-off processes. Confidence working in matrixed organisations with third-party service providers Delivery-Focused: Ability to prioritise and manage competing deadlines, ensuring high-quality service delivery More ❯
Employment Type: Permanent, Work From Home
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