15 of 15 Remote Service Design Jobs in Central London

policy + ad hoc client site visits when required (on average 1-2 visits per month, but can be more/less). They are looking for a permanent Service Designer Consultant to join a rapidly growly team, working across multiple Digital Transformation projects within Government, Finance, Retail & Energy sectors. We have a top end budget of £55k + … full benefits + fully remote (with ad hoc client site travel) Primary skills and experience required: Must be eligible for SC Clearance Proven experience working across a service design process, autonomously with minimal support Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts Client readiness’, with experience facilitating workshops, design sprints, ideation sessions or similar Ability to visualise complex services in an easy-to-understand format for varying audiences Ability to adopt a curious and inquisitive mindset – with a passion for asking ‘why’ Ability to critically break down complex problems in a fast-paced environment, with a More ❯

our internal team, everyone contributes to reducing risk and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll … just at the interface level. This is a high-impact opportunity where your work will directly improve how citizens and civil servants interact with vital government services. Key Responsibilities Service Mapping: Understand and document complex service journeys, systems, and user touchpoints to inform redesign opportunities. User-Centred Design: Advocate for user needs through every phase of design and delivery, embedding human-centred principles. Stakeholder Engagement: Facilitate workshops, playback sessions, and co-design activities with stakeholders from diverse backgrounds—including senior leaders. Prototyping & Iteration: Collaborate on developing and testing service prototypes, aligning business, technical, and user needs. Evidence-Based Delivery: Work closely with user researchers and analysts to ensure decisions are driven by qualitative and More ❯

Service Architect - Public Sector £500-£550 Outside IR35 Hybrid Working - 1-2 days on site a week The Service Architect will be responsible for designing and documenting service architecture and processes that aligns with business objectives. The Service Architect will be required to work closely with the M365 Project Manager, Technical Architects, Project team, service delivery teams and projects, and the wider stakeholder community. The Service Architect will ensure the new ICT service model supports not only the new M365 and Niche services but the continuation of service for existing and new technologies within the estate. Key responsibilities To be responsible for the development and documentation of the ICT Service Strategy and associated service model roadmaps. Creation of Service Architectures that maximises the efficiency of all support scenarios whilst minimising the costs for Service Delivery To ensure that the ICT service architecture meets all the relevant industry/national standards and demonstrates consistency of design across all ICT related programmes and projects. To design More ❯

had been. Fast-forward a few years. Westminster is leading the way for connectivity, as a result of the project businesses are thriving, and David is heading up a service of his own responsible for delivery of the Smart City strategy. The Role: As a Senior Product Manager, you can make your own contribution to Westminster's success. This … aligning it with council-wide strategies. You'll coordinate complex dependencies across departments, drive outcome-focused delivery, and work with multi-disciplinary hybrid teams - including user researchers, UX designers, service designers, developers, data analysts, delivery managers and product analysts - to productise the existing initiative and build ancillary data products as needed. As a growth product leader, you'll be … You have led multidisciplinary product teams and portfolios, managing the full product lifecycle from discovery through to large-scale delivery. With a deep understanding of agile methodologies, user-centred design, and service design, you know how to turn complex challenges into impactful, user-focused solutions. You've successfully scaled products from early prototypes to mature, widely adopted More ❯

Technology Service Architect Location: London (Hybrid, 3 days a week in office) Salary: £75,000 - £80,000 + Benefits Mentmore is exclusively partnered with a leading organisation based in London to recruit a forward-thinking Technology Service Architect. This is a key role in shaping how technology services are designed, delivered, and evolved to meet operational goals and … business needs. The Role Reporting to the Technology Platform Director, you will be responsible for architecting service models that ensure the efficient and reliable delivery of technology services across the organisation. You’ll work cross-functionally with platform owners, service managers, and engineering teams to ensure operational readiness and full lifecycle support is embedded in service design. … Key Responsibilities Service Architecture Design: Create end-to-end service architectures for both new and existing technology services, ensuring alignment with enterprise standards, scalability, and operational efficiency. Service Modelling: Translate business and technical requirements into detailed service models, including SLAs, KPIs, support structures, and operational processes. Collaboration: Partner with Solution Architects, Product Owners, Platform Owners More ❯

do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking Job information: Functional title - Infrastructure Service Management Department – Service Management Corporate level – Associate Vice President Report to – Vice President, Infrastructure Service Management Location - London, onsite 2 days per week Job purpose: Provide oversight … and control of IT Change Management activities as part of the Service Management team Responsible for ensuring the effectiveness of Change Management processes to support the CLS Change programme. Ensure IT Services are appropriately governed and managed through the control and oversight of relevant Service Management Processes and Procedures. Produce relevant Management Information to accurately represent performance of … the services provided to the business. Provide Service Management oversight for new business services supporting the CLS Corporate strategy. Responsible for assisting and guiding project teams working to deliver new services into the BAU environment. Responsible for the Governance and appropriate assessment of all Non-Functional Requirements & Business Expectations for new and existing services. Key responsibilities include: Strategic Responsible More ❯

SaaS business are the leader in their field with millions of global users and a decade of success already under their belt. With a brand new Head of Product Design at the helm, there is a renewed energy and focus on design within the organisation, making it a driving force in their product development and brand identity. What … strong work ethic. Someone who’s comfortable with ambiguity, eager to get stuck into legacy UX, and motivated by meaningful, hands-on work Someone who can manage the full design life-cycle, from initial research and concept stages through to wireframing, prototyping and testing Someone to collaborate closely with their Product & Engineering counterparts (working in squads) to ensure a … holistic approach to product development A designer who can help refine design solutions as well as contribute to the component library/design system to drive consistency across the business Someone who can help raise the bar with regards research, taking a real test and learn approach and solving complex challenges in fast-paced squads A designer who More ❯

the development and expansion of our SAP business. In this role, you will leverage your extensive knowledge of SAP Finance solutions to engage with clients, understand their needs, and design tailored propositions that drive business transformation. With a focus on core financials, controlling, treasury, and compliance, you will play a key role in the presales process, collaborating with sales … teams and clients to position our services effectively. This key appointment will be responsible for managing and coordinating three primary business development functions: 1. Pre-Sales Support and Service Design: Work closely with sales functions and relevant SAP sales teams to manage and oversee the preparation and delivery of sales support, including RFP responses, proposal preparation, solution design, service estimates, commercial governance, system demonstrations, client engagement, and presentations throughout the sales lifecycle. 2. Refining Go-to-Market (GTM) Strategy and Approach: Collaborate with stakeholders and sales teams to refine and evolve our SAP Finance GTM strategy , including Financial Accounting (FI), Controlling (CO), Central Finance (CFIN), Group Reporting, Treasury and Risk Management (TRM), and Tax Compliance. Develop More ❯

looking for an experienced Services Architect to join a dynamic transformation programme within the financial services sector. This is a pivotal contract role focused on shaping, defining, and governing service architecture across a complex technology and business change landscape. You’ll bring deep experience designing scalable, secure, and cost-effective services—working at the intersection of architecture, delivery, and … operations to ensure service components are fit for purpose and align with enterprise strategy. 🎯 Key Responsibilities: Define and evolve service architecture models, standards, and patterns across business-critical platforms Lead the design and specification of end-to-end service models , including SLAs, OLAs, KPIs, and support frameworks Collaborate with business stakeholders, technical architects, service managers … and delivery teams to ensure architectural alignment Support and govern transition states for new or transformed services (from design through to Day 2 operation) Provide risk and impact assessments for changes to service architecture Ensure compliance with internal governance and external regulatory standards specific to financial services ✅ Skills & Experience Required: Proven experience as a Services Architect (or similar More ❯

to key governance bodies including the Executive Board and Portfolio Board, offering insights and recommendations for delivery assurance. Champion best practice in benefits realisation, change management, and customer-centric service design. About You You are an experienced senior change leader with a proven record of delivering complex programmes in a regulatory, public sector, or membership organisation environment. You are … to continuous improvement, equity, diversity, and inclusion. Desirable Experience driving organisational culture change and embedding professional delivery capabilities. Insight into digital transformation trends and tools within regulatory or public service environments. This is a 12-18 Month FTC. Paying £90,000 to £100,000 with strong company benefits. Hybrid working of 2 days per week in their office in More ❯

of choice and deliver high quality work outputs for review by senior members of the team What will you need to do it? Understanding and application of customer related design and processes The application of customer diagnostics – and how to present the outputs into strategy or service design Understanding of operating model design and deployment Experience … of taking service design recommendations and turning into a detailed implementation plan General management consulting skills, including project/programme management, strategy development, business analysis, technical delivery, workshop delivery, communication and interviewing, problem solving A background in service design work is preferable Experience of supporting projects relating to digital, customer experience or CRM enabled transformation Good More ❯

FSC Senior Project Manager Start Date: ASAP Duration: 12 months Contract: Full time, 3 days in office, 2 WFH. WHO WE ARE Future Strategy Club (FSC) is a full-service creative consultancy based in London. We partner with global corporates and UK scaleups to deliver transformative marketing campaigns, brand experiences, and strategic innovation. Our model is lean, modular, and … Delivery. The FSC Senior Project Manager will be highly experienced and dynamic, overseeing diverse range of projects for our clients. These can include strategic consultancy, research, brand and visual design, new products and service design, digital marketing and campaigns, as well as print and TV projects. The ideal candidate will play a crucial role in assembling and … the ability to manage multiple projects simultaneously and prioritise tasks effectively Technical Proficiency: Familiarity with project management tools and software, as well as a solid understanding of digital marketing, design, and production processes Adaptability: Ability to adapt to changing project requirements and client needs, maintaining flexibility and resilience under pressure Presentation Skills: Proficiency in creating engaging and informative project More ❯

refining structured consulting methodologies to deliver client outputs Experience supporting the succesful implementation of customer experience technology solutions (CRM, Website, Portals, Apps, Contact Centre solutions) as a business analyst, service designer or change manager Setting up, design and implementing customer centric change programmes. You will have run workstreams or led the delivery of key change initiatives Experience in … the application of customer and digital maturity assessments, as well as qualitative and quantitative customer research. Ability to build on the research/assessment outputs into strategy, service design or technical deployment plans Understanding the role of digital, data and technology in measuring, managing and improving customer experience for case management, contact and front office interactions with citizens More ❯

necessary. Experience with large volumes of data and high throughput, low latency solutions built on Kafka and Kubernetes You have experience with, and are interested in, contemporary approaches to service design, including the use of containers and container orchestration technologies, streaming data platforms, APIs, and in-memory/NoSQL stores. You have experience in resolving different solutions and More ❯

yourself create. You will apply basic techniques for the analysis of data from a variety of internal and external sources and synthesise your findings. Your analysis will support both service improvement and wider strategy development, policy, and service design work across the organisation. You will effectively involve a variety of data professionals and domain experts in this More ❯