City of London, London, United Kingdom Hybrid / WFH Options
Hanson Lee Resourcing Ltd
My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development, and ongoing … Ensure that software designs align with business requirements and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in … as a Technical Lead in the insurance industry having implemented scalable, resilient, and secure solutions within the Underwriting and Rating domain. Experience of building Underwriting Workbench applications on a ServiceNow product is strongly preferred. Experience in implementing and overall knowledge of insurance/reinsurance specific business applications such as Policy Administration System suites, Quote & Bind Portals, Claims Management systems. Experience More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
AWD online
prioritise and review regularly to ensure you are on top of the priority tickets, escalating, if needed Provide users with regular updates via telephone and the service management platform (ServiceNow) Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) Proactively follow up with users as you resolve these to confirm the More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Hays
Daily Rate: £700 per day (inside IR35) Key Responsibilities Lead the end-to-end delivery of the ITSM transformation programme, including MVP and phased rollouts. Oversee the implementation of ServiceNow, focusing on out-of-the-box capabilities. Drive business transformation across multiple functions with new digital workflows and operating models. Engage senior stakeholders across Digital, Technology, Care, and VBTS to … . Lead a cross-functional team covering Product, IT, Data, Migrations, Readiness, Comms, and Training. Key Requirements Proven experience delivering large-scale ITSM transformation programmes in enterprise environments. Strong ServiceNow implementation background, ideally including migration from Remedy. Deep understanding of ITIL processes and their application in digital platforms. Skilled in stakeholder engagement, business change, and cross-functional team leadership. Experience More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
Euro London
Passionate about supporting internal IT users in international professional services/consulting/law firm environments Keen to develop new skills in a 6 month Fixed Term Contract whilst applying your systems, networks and desktop support skills Looking to work More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
Wise May Ltd
experience required: Strong experience providing 1st and 2nd line business systems support within an Insurance organisation. Proven ability to learn and use Insurance software business systems. Experience of using ServiceNow or a similar IT service management platform. Working knowledge of Microsoft Office technologies. Strong customer service skills with the ability to be positive and supportive in phone conversations with employees More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Oakleaf Partnership
performance Develop and implement upskilling and reskilling programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model Act as an escalation point for complex HR and employee relations issues Project Management … experience in managing a global HR Shared Services function Strong leadership and team-building skills Commercially aware with a service-driven approach Adept at navigating HR systems (e.g. Oracle, ServiceNow) and tech platforms Highly organised with strong analytical and problem-solving capabilities Committed to delivering inclusive and customer-focused HR support Intermediate IT skills (Excel, PowerPoint, Word) What's on More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Principle
8+ years' experience in project and change management roles Proven delivery in digital transformation and enterprise tech rollouts Hands-on experience with ticketing or case management tools (e.g. Salesforce, ServiceNow) Excellent communication and stakeholder management – calm under pressure, persuasive when needed Agile delivery background with strong documentation and tracking skills Bonus if you have: Experience working in legal, compliance or More ❯
City of London, London, United Kingdom Hybrid / WFH Options
TRIA
Business Analyst – ServiceNow Remote first with some travel to London Permanent | Salary depending on level We’re supporting a specialist ServiceNow consultancy who are scaling fast and working with some of the biggest names in the banking space. Right now, they’re looking to hire Business Analysts across all levels from practitioner through to principal as they build out their … more implementations already underway, and a steady flow of new work kicking off across shortly What you’ll need to bring: Hands-on experience as a Business Analyst on ServiceNow implementation projects Exposure to GRC, IRM or Resilience modules is a strong advantage Previous work in a consulting environment is desirable Experience engaging directly with stakeholders and client teams Comfortable … that matter, from day one We’re particularly keen to hear from women and neurodiverse candidates , especially those in underrepresented roles like architecture and leadership. If you’re a ServiceNow BA who’s confident in front of clients and thrives in a fast-moving, growing consultancy, this could be the right move. If this is something you could see yourself More ❯