Key Responsibilities: Act as the final technical escalation point, assisting with complex IT issues. Provide expert-level technical troubleshooting, diagnosis, and resolution. Support server infrastructure, networking, and cloud-based services. Work closely with 1st and 2nd line support teams, providing mentorship and technical guidance. Ensure timely resolution of … trends and proactively improve our service offerings What We're Looking For: Proven 3rd line technical support experience in IT. Strong expertise in WindowsServer, Active Directory, Networking (TCP/IP, DNS, DHCP, VPNs), and Cloud Services (Azure, Microsoft 365). Excellent problem-solving skills, able … Support, acting as a point of technical escalation in a Managed Service Provider (MSP) environment. Expert-level proficiency in IT systems administration, including: WindowsServer (2016, 2019, 2022) – Active Directory, Group Policy, DNS, DHCP. Virtualization Technologies – VMware, Hyper-V. Cloud Platforms – Microsoft 365, Azure More ❯
Central London, Lancaster Gate, Greater London, United Kingdom Hybrid / WFH Options
Big Red Recruitment Midlands Limited
s lots!), and drive continuous improvement through innovation and automation. Your day-to-day will include: Designing, delivering, and maintaining resilient network and server infrastructure. Supporting Cisco network environments and working with Meraki cloud-based solutions. Managing a virtualised environment (VMware) and implementing robust backup solutions (Azure Site … systems. What you’ll bring: Strong experience in network infrastructure management, with a proactive, solutions-focused approach. Expertise with Cisco switches, VMware environments, WindowsServer2016/2019, Azure technologies, and backup strategies. Hands-on knowledge of Meraki dashboards and associated wireless and CCTV More ❯
Employment Type: Permanent
Salary: £47000 - £55000/annum Up to £50,000 plus benefits
shift pattern cover (between 07:3017:30) and occasional out-of-hours work (with overtime pay) What Were Looking For: Strong experience in WindowsServer 2016+ , Azure IaaS , and Office 365 Familiarity with Cisco Meraki , Zoom Phone , and LAN/WAN networking Exposure to infrastructure as More ❯
