Senior Content Designer - Digital CX
St. Helier, Channel Isles, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Sky
prioritisation. Consistently use customer insights and translate them into actionable content improvements. Work cross-functionally to shape journeys, guide stakeholders, and evolve content practices . Champion AI and utilise CMS tools to create, test, and optimise content. Experiment with LLMs, share learnings, and support wider adoption Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to … across large-scale digital products working in content design teams across multiple initiatives Expertise in UX writing, plain language, inclusive content, and editorial standards. Advanced skills in Figma, Confluence, CMS platforms, structured content, and reusable components. Experience using research methods and online platforms e.g., Usertesting to conduct usability testing to understand customer needs, reduce friction and improve ease of use. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: