3 of 3 ITSM Jobs in the Channel Islands

Jersey office. Acts as the primary escalation point for unresolved IT issues within the Jersey location. Supports the global IT Service Delivery team in the implementation and observance of ITSM practices, including Incident, Service, Problem, and Change Management. Assists with aligning local IT operations to relevant standards such as ISO 27001 and ITIL v4. Coordinates with the broader IT team More ❯

performance and a first-class user experience. Key Responsibilities: Drive the full lifecycle of service delivery, ensuring alignment with service standards, regulations, and user needs. Manage and maintain our ITSM platform — from incident and request logging to resolution and closure. Take ownership of the IMACD process and maintain an accurate customer asset inventory. Develop and report on SLAs and KPIs More ❯

monitoring, and following security protocols. Keep the local asset register accurate and up to date. Monitor and respond to system alerts and support tickets within agreed SLAs. Contribute to ITSM processes (incident, service, problem, change) and support ISO 27001 and ITIL alignment. Main Skills Needed: At least 3 years’ experience in a desk-side support or service desk role. Strong … in It for You: Join a collaborative global IT team in a professional, people-focused business. Exposure to enterprise technology and cross-border IT projects. Opportunity to grow your ITSM knowledge and contribute to high-standard service delivery. A varied support role combining local desk-side and global service work. Competitive package with the backing of a well-established organisation. More ❯