2 of 2 Remote/Hybrid Microsoft Jobs in the Channel Islands

delivery, mentoring and continuous service improvement. What youll do: - Own complex technical escalations, delivering lasting solutions and a great customer experience. - Support and manage Microsoft 365, Azure, Windows Server, Active Directory and endpoint technologies, including Intune and Autopilot. - Deliver migrations, infrastructure upgrades and technology rollouts. - Strengthen security, share knowledge … mentor colleagues to improve service delivery. What youll bring: - Proven senior IT support experience and strong troubleshooting skills. - Deep knowledge of Microsoft 365, Azure and endpoint management, alongside experience in networking and virtualisation. - Confidence delivering technical projects and working with colleagues, customers and suppliers. - Clear communication, a customer-first ...

connectivity issues remotely and on site. - Managing support requests through telephone, email, Teams and Freshservice, meeting service levels and escalating where needed. - Administering Microsoft 365 and Active Directory accounts and permissions. - Configuring and deploying laptops, desktops, mobile devices and peripherals. - Supporting IT audits, site onboarding and knowledge-sharing documentation. … About you Youll bring: - Experience in 1st line service desk or on-site IT support. - Strong Windows, Microsoft 365 and Active Directory skills. - A working understanding of networking, including Wi-Fi, DNS, DHCP and VPN. - Excellent communication, customer service and organisational skills. - A proactive approach to security ...