2 of 2 Remote/Hybrid Line Management Jobs in Chelmsford

Role Our client is seeking an experienced and customer-focused Digital Service Desk Team Leader to oversee the operational delivery of a vital first-line IT support function within a major public services sector organisation. In this role, you will provide day-to-day operational and developmental leadership … dedicated team of Service Desk Analysts. You will be responsible for queue and rota management, workload planning, performance reviews, and acting as the primary escalation point for technical or service issues. Working in alignment with ITIL-aligned best practices, you will ensure a highly responsive service that consistently hits ...

Operational Service Delivery Own the operational performance, stability, and support model for the Infor M3 ERP platform Lead and oversee 1st, 2nd, and 3rd line ERP support activities Drive root cause analysis and permanent resolution of recurring issues Monitor system performance, risk, and usage trends to proactively identify improvements … communicating system capabilities and limitations Encourage the use of standard functionality over unnecessary customisation Identify opportunities to expand ERP functionality and system adoption Change Management & Governance Own ERP change governance processes and controls Ensure all changes are assessed, prioritised, tested, approved, and implemented effectively Coordinate business testing activities ...