Digital Service Desk Team Leader
- Hiring Organisation
- East of England Ambulance Service
- Location
- Chelmsford, CM1 7WS, United Kingdom
- Salary
- £39959.00 to £48117.00
resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and MajorIncidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas ...