Product Support Analyst
- Hiring Organisation
- Reed Technology
- Location
- Chelmsford, Essex, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £24,000
incidents, balancing routine tasks with advanced application queries. Support onboarding activities, including account setup and access permissions. Deliver excellent customer service through clear communication and professionalism. Collaborate with team members and escalate issues when necessary. Maintain and enhance knowledge base documentation for recurring queries. Build familiarity with the low-code … school leaver or recent graduate with a technology-related qualification (e.g., IT, Computer Science). Essential Skills & Attributes Strong communication and interpersonal skills Genuine interest in IT and technology Problem-solving mindset and attention to detail Ability to work well under pressure and manage multiple priorities Proactive attitude ...