1 of 1 Remote Business Transformation Jobs in Cheltenham

The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You … registers, service improvement plans, service investment plans etc) Conduct face to face service review meetings with service sponsors and stakeholders Review Disaster Recovery and Business Continuity provision to ensure such services are fit for purpose Lead the recruitment and management of technical staff including personal development and training Provide … of IT infrastructure, Microsoft 365, Azure, cloud solutions, virtualisation, security, and BCDR solutions. Skilled in defining services, setting clear metrics, and aligning contracts with business objectives. Experience delivering/supporting complex IT projects and enterprise technologies. Self-motivated, proactive, and skilled at leading and collaborating across teams. Excellent at More ❯