2 of 2 Remote/Hybrid Microsoft 365 Jobs in Cheltenham

Engineer to join their expanding team in Cheltenham. This is an excellent opportunity to work with a wide range of business clients, supporting modern Microsoft and cloud environments while developing your technical skills through varied project work and infrastructure support. Joining a collaborative and forward-thinking team … latest technologies. What You'll Do: Provide 2nd line support across desktop, server and cloud environments Troubleshoot and resolve escalated technical issues Support Microsoft 365, Windows Server and Active Directory Diagnose networking issues including DNS, DHCP, TCP/IP and firewalls Assist with infrastructure upgrades, cloud migrations ...

line support for hardware, software, and network issues Troubleshoot and resolve escalated tickets from 1st line support Support Microsoft environments including Office 365 and Windows OS Manage user accounts, permissions, and access requests Contribute to documentation and continuous improvement of support processes You’ll work closely with … levels are maintained. What we’re looking for: Proven experience in a 2nd line support role Strong knowledge of Microsoft technologies (Windows, Office 365, Active Directory) Experience with ticketing systems and SLAs Solid troubleshooting and problem-solving skills Strong communication skills with a customer-focused approach ...