2 of 2 Remote/Hybrid SLA Jobs in Cheltenham

exceptional service to both internal/external customers and stakeholders Pro‐actively monitor the 2nd line support ticket queue ensuring tickets are actioned within SLA Take ownership of the entire support process end-to-end and be the primary customer liaison for the issue Build excellent customer relationships and ensure ...

various sectors. The role combines office-based days in Cheltenham with remote work and some UK travel. You will manage 2nd line tickets, drive SLA adherence, and own the end-to-end support experience. Experience with VMware, Citrix, Exchange Online and Active Directory is required; a UK driving licence ...