Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
Commercial
The role As an IT ServiceDelivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You will also be responsible for leading a team … of experienced Network Managers across a range of Managed Service Sites. The role will involve travel to client's sites in the south of the UK, as well as frequent travel to our office in Cheltenham, Gloucestershire. As such the ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a ServiceDelivery Manager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management tools Build and maintain trusted client relationships with key stakeholders Manage and schedule resources across all Managed Service customers to maintain service quality Create More ❯
Cheltenham, Gloucestershire, UK Hybrid / WFH Options
developrec
Software and ServiceDelivery Business Analyst - Financial Services Sector Contract (Outside IR35) - Remote in UK – Up to £550 per day The Business Analyst is responsible for leading the analysis effort on software and servicedelivery projects. This role facilitates the end-to-end requirements process and ensures the final solution meets both business and regulatory needs. … contributor. Analytical thinker with a proactive, problem-solving mindset. Capable of influencing decisions and challenging assumptions when necessary. Qualifications & Experience Proven experience in a Business Analyst role – Software and ServiceDelivery Financial services experience, especially in mortgages, lending, or investment products. Strong background in process mapping and use case development. Degree-level education or equivalent practical experience. BCS More ❯
Cheltenham, Gloucestershire, UK Hybrid / WFH Options
GlideFast Consulting
3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) Expertise with JavaScript and ServiceNow JavaScript API's Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts such as IP Addressing, Firewalls … databases (MySQL, MSSQL, Oracle) Experience in multiple application architectures and supporting technologies Experience with scripting languages such as PERL, JavaScript, Python, and Shell l Strong consultative skills with software servicedelivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough … working knowledge in IT Operations Management or IT Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements Professional Development through training and advancement opportunities Work from home Annual GlideFest Conference More ❯
Cheltenham, Gloucestershire, UK Hybrid / WFH Options
Itineris
delivering innovative software that empowers energy and water utilities to engage better with their customers. Function: The Business Consultant will work for the customer, and the Itineris project and servicedelivery teams and will be responsible for the successful of the UMAX solution by ensuring customers’ needs are managed, from a business and market regulations perspective. The Business More ❯
Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
Spirax-Sarco Engineering
role will lead the procurement of IT products and services across the Group, focusing on contract negotiation, vendor management, and strategic sourcing. Reporting to the Group IT - Head of ServiceDelivery , you will manage a team of five and play a key role in ensuring cost-effective, compliant, and efficient procurement operations. Your objectives and responsibilities will focus More ❯
Cheltenham, England, United Kingdom Hybrid / WFH Options
Dentro Talent
Applications Manager - Release Manager - Technical Product Ownership - ServiceDelivery - Applications Manager - Hybrid Working (2 days onsite) - circa £50-55,000 per annum This is a unique role which is designed to bring together and co-ordinate multiple products and workstreams, bringing cohesion to the roadmaps and plans. The role, whilst not having direct line management, will be heavily … won't be an out and out PM. It's a unique role which means you could come from a Product background, an Applications background or even a Software Delivery background. The job title isn't important, it's about the skill set you bring to the table. You will need to undergo security clearance for this role. More ❯
Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
TwinStream
working as engineers solving complex cross domain problems within government organisations TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home. Details : Employment: Contract (outside of IR35) Security Level: Must have live DV- clearance … About the role: Successful candidates will be working as part of an on-site team to maintain and support a managed cross-domain service using a wide range of technology, platforms and tools. The team employ site reliability engineering tools and practices to continuously verify and improve the service. Responsibilities: Build and Deploy code from multiple project teams: Maintenance … and administration of a CI pipeline building artefacts using Java, Maven and NPM. Configuration and execution of component and service acceptance test suites using Maven and Cypress. Deployment and configuration of tested services using Terraform and Ansible. Target platforms include OpenShift, RHEL/CentOS and Docker. Configuration and deployment of third-party appliances and software services. Verification & Monitoring: Track More ❯
Cheltenham, Gloucestershire, UK Hybrid / WFH Options
Iron Mountain
electronic files, medical data, emails and more for organizations around the world. Visit for more information. Primary purpose of the role: OnBase Developer - DevOps role Reports to the IT Servicedelivery manager This role provides post-sale support services to customers to coordinate and execute product/services implementation projects including installation, troubleshooting, problem resolution, and maintenance of More ❯