IT Support Analyst
Cheltenham, England, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
JG Travel Group
IT Support Analyst Full time / Competitive salary / Cheltenham office based (Direct applicants only – no recruitment agencies please) We are looking someone who is customer-focused, technically skilled, and eager to learn within a fast-paced environment. As IT Support Analyst you will provide 1 st and 2 nd line technical support to end-users … internal and telephony systems. This is a varied, hands-on role that’s perfect for someone who enjoys variety, is highly organised and can work effectively under pressure / juggling conflicting priorities. A strong communicator who combines technical excellence with interpersonal skills, along with a can-do attitude, specific accountabilities include: Act as the first point of contact … via phone, email, or helpdesk system to users throughout the company Undertake Desktop and Server Administration tasks Support user accounts, permissions, and access control through Active Directory / Microsoft 365 Perform routine maintenance and updates on systems, ensuring compliance with company IT policies Provide support to the Head of IT Provide overall support for software / More ❯
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