Senior Software Support Analyst
- Hiring Organisation
- IMT Resourcing Solutions
- Location
- Cheltenham, Gloucestershire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £45,000 per annum
escalated incidents, performing root cause analysis and implementing preventative fixes Document resolutions and contribute to a shared knowledge base Support regression testing, deployment validation, and environment refreshes Participate in change control to ensure controlled, well-documented releases Continuous Improvement & Collaboration Partner with business stakeholders to identify and scope system enhancements … Work with vendors and developers on bug fixes and integration improvements Mentor junior analysts in SQL querying, debugging, and data validation best practice Integration & Data Management Write and optimise SQL queries to investigate data discrepancies and performance issues Perform data reconciliation and correction between integrated systems Support the design, testing ...