IT Support Analyst
Cheltenham, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
JG Travel Group
specific accountabilities include: Act as the first point of contact for IT-related issues via phone, email, or helpdesk system to users throughout the company Undertake Desktop and Server Administration tasks Support user accounts, permissions, and access control through Active Directory/Microsoft 365 Perform routine maintenance and updates on systems, ensuring compliance with company IT policies Provide … initiative with a results focussed approach. Technical requirements include: Essential: Minimum 2 years’ experience in an IT Support/Systems Administrator or Service Desk role Strong knowledge of Microsoft Windows Server and Desktop operating systems Skilled in using Microsoft 365 Admin Centres, Active Directory and Group Policy Basic networking concepts (DNS, DHCP, TCP/IP) Strong … working knowledge of common desktop applications including Microsoft Office, Teams, Internet browsers, Adobe Suite, etc Advanced Microsoft Excel skills Experience with Windows Server administration, user management, and system monitoring Familiarity with virtual infrastructure and backup tools (e.g. VMWare/Veeam) Hands-on experience with hardware/software installation and troubleshooting Experience with SharePoint and Cloud storage More ❯
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