2 of 2 Remote/Hybrid Back Office Jobs in Cheshire

future of customer servicing at IAG Loyalty. What you’ll be doing Identify and evaluate opportunities to use AI and automation across frontline and back‐office customer servicing, improving customer outcomes, colleague experience and operational efficiency. Explore technologies including conversational AI, agent‐assist, workflow automation and emerging capabilities … Operational teams to develop and implement technology‐enabled improvements. An understanding of customer contact operations, including the challenges and opportunities across frontline and back‐office servicing. Excellent stakeholder management and influencing skills, with the confidence to build relationships, challenge thinking and bring people together around shared priorities. ...

methodical approach to problem solving, and the ability to maintain clear, accurate records of all actions undertaken. You will be based at a local office dependent on your location with remote supported to aid a healthy work-life balance. Occasional travel is expected to sites within the allocated areas … methodical approach to problem solving, and the ability to maintain clear, accurate records of all actions undertaken. You will be based at a local office dependent on your location with remote supported to aid a healthy work-life balance . Occasional travel is expected to sites within the allocated ...