2 of 2 Remote ITSM Jobs in Cheshire

seeking and Enterprise Network Solution Designer to help raise the profile and capability of the network solution design team, in a regulated environment, considering ITSM Service Design principles as well as technical and wider service design including delivery organisational demand capabilities. The individual will need to full understand the business More ❯

Purpose/Summary: Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/Requirements: Understand the current as is processes Requirement specification for enhancement requests … for existing ITSM/ITOM tools and processes Leading various ITSM customer working and focus groups to solicit requirements Direct interaction with customers as well as on and off-shore development teams Identify areas of process and tooling improvement Ensure gaps are clearly defined and assessed Functional specification of target … the testing phase Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements Work closely with BA's in other ITSM streams Take an active role in customer and stakeholder engagement sessions Take respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating More ❯