2 of 2 Requirements Workshops Jobs in Cheshire

Consultant with strong experience across Customer Journeys, Sales, and Customer Service . The consultant will work with business stakeholders to understand processes, define requirements, support solution design, and ensure smooth transition and operations of the CRM platform. Key Responsibilities (High-Level) Lead requirement gathering workshops … Case life cycle, SLAs, entitlements, queues, routing Lead, Opportunity, and basic Sales processes Customer Journeys Knowledge Base articles Ability to document business processes, requirements, and functional specifications. Ability to validate customizations, workflows, integrations, and reports at a functional level. Experience with test scenarios, UAT support, and go-live ...

Customer Engagement (CE) Functional Consultant with strong experience across Customer Journeys, Sales, and Customer Service . Key Responsibilities (High-Level) Lead requirement gathering workshops for Customer Journeys, Customer Service (Case Management, SLAs, Queues, Knowledge Base) and Sales (Lead-Opportunity life cycle) . Analyse existing CRM processes and document … Case life cycle, SLAs, entitlements, queues, routing Lead, Opportunity, and basic Sales processes Customer Journeys Knowledge Base articles Ability to document business processes, requirements, and functional specifications. Ability to validate customizations, workflows, integrations, and reports at a functional level. Experience with test scenarios, UAT support, and go-live ...