Unit 9 Yew Tree Way Stonecross Business Park, Golborne, Warrington, England
ALPLA UK LIMITED
Role ServiceNow Helpdesk First-line Support for UK IT Department Monitor the UK ServiceDesk Troubleshoot, diagnose and escalation of faults Microsoft Windows Client Deploy, Install Configure Windows 11 via SCCM Maintain & Update Windows Support Local Users with supervision and training Hardware Support & Installation (printers, projectors...) Monitor Windows Defender Anti-Virus Microsoft Windows Server Local Active Directory User and Computer Management More ❯
concepts to non-technical users Ability to work in a fast paced environment Experience with IT ticketing systems Basic networking knowledge Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, particularly Microsoft Azure Strong Microsoft 365 (inc. Office 365) skills and experience Experience with Video Conferencing and telephony systems. Our Culture Our values are More ❯
support role. Proven experience working with ServiceNow for incident and request management. Strong, in-depth knowledge of Windows 10/11 and administration via Active Directory. Practical experience with SCCM (SystemCenterConfigurationManager) for endpoint management. A structured, precise, and documented approach to work, with a strong focus on quality and detail. A solid understanding of basic network technologies. More ❯
