2nd Line Service Desk Technician
- Hiring Organisation
- NRL Group Limited
- Location
- Birchwood, Warrington, Cheshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- Competitive salary
local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control/building management system (BMS) Manage stock inventory of IT equipment … General ticket management, ensuring all tickets are dealt with in a timely and professional manner Service Improvement and Collaboration: Proactively suggest and implement service improvements Participate in the Business Relationship Management function Essential Skills and Attributes Excellent customer service and communication skills Strong problem-solving and troubleshooting ...