Technical Support Specialist
- Hiring Organisation
- SER Limited
- Location
- Crewe, Cheshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £29000 - £32000/annum
registration and call routing. Handset provisioning and firmware updates. Voicemail, auto attendants, hunt groups and call queues. Diagnose network-related issues including LAN, WAN, firewall, QoS and VLANs that impact voice services. Escalate complex issues to 3rd line teams or vendors, providing clear diagnostics and relevant logs. Customer Service Respond ...