5 of 5 Remote Service Management Jobs in Chester

learn innovative technologies. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates based in similiar timezones will also be considered. The successful candidate will also need the ability to work both on … a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate More ❯

continue to grow, we're looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting the agency's continued … scope, and to the highest standard. You will work closely with department heads to identify areas for operational improvement and develop strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO … profitability. Ultimately, the role will ensure smooth client output process execution from business development all the way through to delivery, including strategy, planning, account management and daily operations. You will also be responsible for owning operational business reporting, making it clear how well the business is performing against key More ❯

during which they will be required to work on high priority incidents and other planned activities. L3 support for any BAU task (incidents/service requests/changes) ensuring SLAs are met. Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the … configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation … Internal and external projects support Ability to work on several customers with different implementations of supported technologies. Participation in Service Acceptance duties ensuring solutions are supportable by team. Attend customer sites or data centres to complete project and maintenance work if required. Participation in the teams out of hours More ❯

you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution … of networking fundamentals (routing, subnets, etc.) Familiarity with APIs and integrating automation tools Strong experience with GitHub, including CI/CD pipelines and code management Power BI administration knowledge (workspaces, permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor … train and lead junior engineers. Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. #winwithus Be part of a company More ❯

secure environment. Key Responsibilities Provide operational and administrative support for network environments across UK-based data centres and local sites. Respond to incidents and service requests within an ITIL framework. Support and manage escalations, major incidents (P1), and ticket analysis. Collaborate with internal teams across Cyber Security, Applications, and … Infrastructure. Execute and document changes following strict change control procedures. Maintain and improve asset and configuration management records (CMDB). Develop and maintain standard operating procedures (SOPs). Identify and implement automation opportunities across processes. Required Skills & Experience Active SC Clearance (must be current – expired/lapsed not eligible … and verbal). Willingness to participate in on-call support rotation (including P1 response). Desirable Skills Strong understanding of data centre architecture and service management. Experience with packet analysis and VPN/WAF/firewall solutions. Ability to troubleshoot and resolve technical issues quickly and effectively. Focus on More ❯