Head of Operations & Delivery
Chester, Cheshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Clicky
commercial performance metrics, primarily: Service quality improvement Effective capacity, margin & write-off management Key Responsibilities (Overview). Operational Leadership - Oversee the agency's operational service delivery strategy, ensuring smooth workflow and project delivery with optimal resource allocation. Capacity & Workflow Management - Own the company schedule, balancing team capacity with client demands to ensure efficient service delivery. Service Optimisation - Continuously improve processes … Web) to align operations with business goals. Budget & Resource Planning - Oversee budgets and resource allocation to maximise efficiency while maintaining profitability. Risk Management - Identify potential risks in project/workflow delivery and develop contingency plans to mitigate operational challenges. Operational Forecast Management - Maintain a future forecast across key metrics. Client Retention & Satisfaction - Ensure exceptional service standards, fostering strong client relationships More ❯
Employment Type: Permanent
Salary: GBP Annual
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