2 of 2 Remote/Hybrid Social Skills Jobs in Chichester

leadership, mentoring, and coaching to Level 1 and Level 2 Service Desk colleagues. Support the management of major incidents, ensuring timely resolution and effective communication with stakeholders. Conduct root cause analysis and contribute to problem management activities to prevent recurring issues. Develop, maintain, and promote knowledge management resources to improve … technical colleagues. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication and stakeholder management skills with the ability to explain technical issues to both technical and non-technical audiences. Ability to prioritise workloads and perform ...

with technical teams, resolver groups, and third-party suppliers to deliver seamless IT services. Support the coordination and management of major incidents, ensuring effective communication and resolution. Produce operational reports and performance metrics to support governance, decision-making, and continual service improvement. Drive best practice and continuous improvement initiatives within … management environment. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Strong analytical, organisational, and problem-solving skills. Excellent communication and stakeholder management skills, with the ability to build effective working relationships. Ability to prioritise workloads and manage multiple operational demands in a fast ...