Head of Outsourced Services
- Hiring Organisation
- Alexander Mae (HR) Ltd
- Location
- Chippenham, Wiltshire, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £80,000
ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement. Key Responsibilities Commercial & Sales Develop and maintain a compelling outsourced services proposition (including SLAs, pricing and benefits) Support bid activity and identify opportunities … enhancing self-service and digital engagement Manage third-party system providers and workforce planning Strategy & Leadership Own departmental P&L, identifying efficiencies and improvement opportunities Develop and coach leadership teams to enhance performance and capability Ensure regulatory and PCI compliance across the function Foster a positive, high-performance ...