2 of 2 Remote Support Analyst Jobs in Cirencester

Exciting opportunity for an Application Support Analyst to join a growing business based near Cirencester offering up to £35,000 plus excellent benefits The Role The Application Support Analyst will be responsible for: supporting a variety of systems & software (resolving incidents, service requests etc.) monitoring softwares & applications ensuring uninterrupted service investigating, troubleshooting and resolving issues, performing … root cause analysis creating & updating technical guides and support procedures collaborate with internal and external technical teams (supporting release cycles etc.) About you Applicants for the Application Support Analyst role will have: previous experience gained in a similar Application Support, Product Support, Software Support role experience within a financial services environment excellent communication and More ❯

future, meaning there is some great opportunities at the moment for career minded people who want to join them on this journey. They are now looking for an Applications Support Analyst (IT Support) to join them, which is a completely brand new role for them due to continued growth of the business. They offer some genuinely great … culture they have here. Simply put people stay here for the long term and enjoy working for them! The main focus of your role will be to:- Provide technical support for core line of business systems, resolving incidents and service requests within agreed timescales. This will involve taking the initial call/ticket and talking to users here, working … service Investigate and resolve recurring issues, performing root cause analysis and implementing long-term fixes in collaboration with development and infrastructure teams Create and update technical guides, FAQs, and support procedures to ensure consistent knowledge sharing across the support team and wider business Work with internal and external technical teams to support release cycles, perform smoke testing More ❯