2 of 2 Remote/Hybrid Contract Management Jobs in the City of London

unit economics of each account. Manage scope creep, ensure pricing aligns with service levels, and flag where accounts are over-serviced or under-optimised. Contract management Keep contracts current, renewals tracked, and terms clearly understood. You'll know what every client has signed up for and when renewals … expansion potential. You'll be a key stakeholder in all commercial decisions across your portfolio. Who You Are 3+ years in Customer Success, Account Management, or Service Delivery within a Managed Service Provider (MSP) Solid understanding of Microsoft technologies Microsoft 365, Azure, Intune, or similar Experience managing mid-market ...

existing client accounts, taking responsibility for client satisfaction, retention, profitability and commercial growth. This is a relationship-driven, commercially focused position combining strategic account management, client success and business development within existing accounts. Key Responsibilities Manage and develop relationships across a portfolio of 25-30 existing clients. Proactively monitor … performance updates, technology recommendations and strategic roadmaps. Identify upselling and cross-selling opportunities across managed IT services, cloud solutions, infrastructure and professional services. Manage contract renewals, commercial agreements and client account plans. Monitor account profitability, gross margins, pricing and service delivery costs. Develop commercial proposals, negotiate agreements and manage ...