1 to 25 of 28 Remote/Hybrid Customer Experience Jobs in the City of London

team. In this role, you will play a pivotal part in helping clients optimize their CRM strategies, helping them to identify how to leverage CX technology, analytics, and best practices to improve customer engagement, streamline processes, and drive business growth. As a Consultant in frog’s CX Transformation team … through the implementation of these solutions You should have some of the following experience: Previous experience in delivering customer experience (CX), CRM transformation, or a similar role. Hands-on experience as an end user CRM platforms would be ideal but at least an understanding ...

LGBTQ+ business community. Please do not contact the recruiter directly. Why join frog? frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future … customer experience by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion ...

Account Executive Customer Experience Software (SaaS & AI) Hybrid working - One day per week in London 85,000 - 95,000 Basic Salary + Double Uncapped OTE We are exclusively partnered with a market-leading SaaS company in the customer experience software/AI space. Recognised … have a rare opportunity to join this fantastic business as they look to expand their team for the future. In return for your experience, they can offer a very rewarding career, with an excellent training and benefits package. The Role: Secure net-new enterprise clients, selling into clients with ...

Business Partnership * Partner closely with Product and business leaders to translate priorities into actionable delivery plans. * Working closely with Heads of Product, Data, Security, Customer Experience, & The COO * Advise on feasibility, trade-offs, and timelines with clarity and influence * Ensure engineering output aligns with business value and measurable … secure, compliant healthcare systems * Ensure adherence to data privacy, security, and regulatory standards * Track and report engineering metrics, including quality, reliability, and performanceRequirements:Experience * 10+ years in software engineering, with 3-5 years in senior leadership roles * Proven track record in managing multiple teams or pods delivering in parallel ...

Business Partnership Partner closely with Product and business leaders to translate priorities into actionable delivery plans. Working closely with Heads of Product, Data, Security, Customer Experience & The COO Advise on feasibility, trade-offs, and timelines with clarity and influence Ensure engineering output aligns with business value and measurable … secure, compliant healthcare systems Ensure adherence to data privacy, security, and regulatory standards Track and report engineering metrics, including quality, reliability, and performance Requirements: Experience 10+ years in software engineering, with 3-5 years in senior leadership roles Proven track record in managing multiple teams or pods delivering ...

enabling great decision-making, and championing the traveller at every turn. Reporting directly to the Director of Research within our Customer Experience (CX) team, you'll partner closely with Product and Design leaders to shape the future of decision-making across our marketplace. What you'll be doing … helping them refine their craft while adopting new tools and technology that boost both quality and scale. Cross-Disciplinary Collaboration: You'll partner with CX, Product, Design, and Analytics to shape questions, uncover truths, and craft narratives that inspire genuine action. Voice of the User: You'll make sure travellers ...

Annum Location: London (Hybrid) I am working with one of my longstanding clients who have a fantastic reputation as a global digital transformation partner, customer experience specialist and provider of complex unified communications and network service solutions. This is a fantastic opportunity to join the business … engagements and making sure they are delivered efficiently, profitably and to the highest of standards. Working closely with Sales, Service Delivery, Engineering, Finance and Customer Success, you will ensure projects transition smoothly into managed services and long term support. You will have full responsibility for delivery performance, utilisation, customer ...

execution for our Accounts Receivable Automation solution. This role involves overseeing a team of product managers, driving AI-driven initiatives, and leveraging extensive experience in ERP financial systems to ensure the product meets market demands and exceeds customer expectations. The Senior Product Manager will work closely with engineering … sales, marketing, and support teams to achieve revenue and customer satisfaction goals, aligning with the company's overall strategy and objectives. Your role in our future Lead, mentor, and develop a team of product managers. Foster a collaborative and innovative environment within the product management team. Define and communicate ...

data consumption , while aligning with global and regional data strategies. This position requires exceptional communication and collaboration skills alongside deep data knowledge and experience in delivering data initiatives. The successful candidate is expected to become expert in the data and initiatives associated with Fiduciary and feel comfortable sitting with … initiatives What you need to have: Bachelor's or master's degree in information management, Computer Science, Business, or related field. 10+ years of experience in data management, governance, or related roles (insurance/financial services preferred). Strong understanding of the end-to-end invoicing process and associated ...

Permanent Summary of the role: We are seeking an experienced management consultant to lead research and insight projects that drive strategic decisions and improve customer experience. The ideal candidate will bring a strong background in both qualitative and quantitative research methodologies, with the ability to design and execute comprehensive … research plans. This role requires proven experience working with cross-functional teams and managing relationships with external vendors and research partners. You will play a pivotal role spanning the breadth of our organisation with both global and region-specific coverage, blending technical analytics skills with deep domain knowledge ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

visionary UX Creative Director to build and lead our next-generation UX practice. This is not a traditional UX role-it's about reimagining customer experiences in the age of Generative AI and Agentic AI. The ideal candidate will be a creative leader who understands how AI is transforming … understand their business objectives and deliver tailored digital strategies. Able to provide strategic guidance on how to leverage IT solutions to enhance operational efficiency, customer experience, and market competitiveness. UI/UX Design Expertise: Experience in designing and optimizing intuitive, user-centered digital interfaces for financial products ...

each region. About Alchemy Alchemy is a specialist insurance technology consultancy and global centre of excellence, partnering with leading insurers to modernise systems, enhance customer experience, and deliver next-generation insurance talent Now part of NTT DATA, Alchemy is entering an exciting phase of international growth across … studies, and thought leadership aligned to regional market trends. Contribute to internal enablement by sharing market intelligence, competitor insights, and Guidewire roadmap updates. Skills & Experience Required Extensive experience in sales, business development, or alliance management within the insurance technology or systems integration space. Proven success selling Guidewire ...

time. Your Role: We are seeking an experienced Adobe Architect to design and implement scalable secure and high performing solutions leveraging Adobe Experience Cloud The role involves defining architecture standards ensuring integration with enterprise systems and driving digital transformation initiatives across customer facing platforms. Key Responsibilities … Multi‐solution Adobe SME , providing end‐to‐end expertise across Adobe Experience Cloud platforms to design, deliver, and optimize enterprise digital marketing and customer experience solutions. Translate business requirements into scalable Adobe architecture , ensuring alignment with marketing, data, personalization, and omnichannel engagement goals. Lead solution design workshops ...

services and demands and to represent these into the central SIAM services. The focus of all our staff is to enhance and transform our customer experience of all services. Hybrid working : The places that you work from day to day will vary according to your role, your needs … collective. As part of the team, you’ll be empowered to: • Service Management. Support activities across all ITIL processes engaging with your customer as required and collaborating with operational & technical teams to determine effectiveness of solutions, change windows, operational readiness etc. • Continuous Improvement. Identify opportunities to improve IT service ...

value and power of data and AI – through the lense of customer experience. You’ll work at the intersection our solutions focus on CX Data and AI, strategy, activation & personalisation, analytics, insights, measurement and advanced data science, turning complex data into transformative solutions that drive real impact. … working in a consultancy or agency environment, supporting clients through guiding them on how to address their challenges using data, analytics and AI. CX Data Expertise – A subject matter expert in one (or more) of the following areas: data driven marketing, marketing/media measurement, customer/consumer ...

Public Sector accounts. This is a genuine opportunity to maximise value within established partnerships while unlocking new areas of growth. With a highly engaged customer base already in place, there is excellent earning potential for someone who can combine commercial curiosity with structured solution thinking and proactive account development. … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED You will already have a strong grounding in Managed IT services, with a clear understanding of cloud, infrastructure, and network environments. ...

expanding its Architecture function and is looking for a Senior Solution Architect to drive major transformation across underwriting, claims, policy administration, and digital customer platforms. This is a role for someone who wants to own the blueprint , champion best practice, and set the direction for a multi-year modernisation … closely with a mature enterprise architecture community, sharing patterns, frameworks, and innovation across regions. Impact at scale – Your designs will directly influence underwriting efficiency, customer experience, and strategic growth. What You’ll Lead As Senior Solution Architect, you will: Build system & application roadmaps that transform current-state platforms ...

globally recognised AI platform transforming how enterprises engage with their customers. This business sits at the intersection of AI agents, communication infrastructure, and customer experience , enabling companies to automate and scale conversations across multiple channels. Trusted by thousands of enterprise organisations globally and processing billions of interactions each … complex, high-value enterprise accounts. You’ll work directly with C-suite and senior product/technology leaders to drive adoption of AI-led customer engagement solutions, shaping how some of the world’s largest organisations interact with their users. This is a true hunter role with significant ownership ...

customers lifecycle. You’ll be embedded in one of our product teams, partner with Product, Engineering, Ops and Compliance to improve control effectiveness, customer experience, and operational efficiency. What you’ll do Work on the fincrime analytics ‘3 body problems’ of risk, friction and cost Nearly every risk … levelling structure, click here Qualifications About you Able to design scalable data models from the backend to our data infrastructure Strong SQL with experience building robust pipelines Proficient with BI tools and designing decision‐ready dashboards. Clear communicator who can frame trade‐offs between risk, conversion and operational cost. ...

impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description Quadient Customer Experience Management (Beanworks) is a market leading software & SaaS solution empowering our customers to create better connections with their customer. We are looking … from your meetings. Developing skills necessary for promotion into a full, closing role Qualifications Your profile 0 to 1 year of sales or professional experience A strong interest in building a career in sales Curiosity and demonstrable evidence of professional and personal development Entrepreneurial mindset - eager to advance through ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Title: Pega Customer Decision Hub (CDH) Consultant Location: London, UK About the Job you are considering: We are seeking experienced Pega Customer Decision Hub (CDH) Consultant with strong … will be unable to work at home 100% of the time. Your Role: Capgemini Financial Services is seeking a skilled and experienced Pega Customer Decision Hub (CDH) Consultant to join our team.The ideal candidate will have handson experience in NextBestAction Designer NBAD 11 Operations Manager CDH upgrades ...

pricing. You are a hunter and a fearless business developer. Maintain an abundant pipeline through resiliency and strategic, aggressive prospecting efforts while maintaining a Customer First mentality. You are an engaging presenter. You are comfortable in front of a room of senior Executives and can easily present technology solutions … student of the game eager to work with like-minded individuals who focus on continuous improvement, sharing best practices and providing an effortless customer experience. You have a work hard, play hard mentality. Enjoy unlimited earning potential in a dynamic environment that focuses on continuous learning and building lifelong ...

business community. Please do not contact the recruiter directly. Why Join frog? Since June 2021, frog is part of Capgemini Invent. We partner with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing … future of brands and customer experiences by delivering market-defining business models, products, services, branding and communications. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united ...