23 of 23 Remote Customer Experience Jobs in the City of London

ServiceNow Developer UK-Based | Hybrid Working | Full-Time Digital Customer Experience Practice Salary: £60,000 - £70,000 plus Pension, Private healthcare, Unlimited training budget About the Role We're seeking a ServiceNow Platform Developer with a minimum of 2 years' hands-on experience to join our fast-growing Digital Customer Experience team. You'll play … projects, creating intuitive user experiences and efficient workflows for clients across multiple industries. What You'll Be Doing Technical Development Configure and customize ServiceNow modules across HR, IT, and Customer Service workflows Develop and maintain custom applications using JavaScript and Angular Leverage Now Assist, GenAI, and Workflow Data Fabric for modern, AI-driven solutions Experience Design Use Next … Experience UI, UI Builder, and Service Portal to build intuitive and role-based user interfaces Design responsive dashboards and self-service portals Integration & Data Management Connect ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub Ensure consistent and reliable data across platforms Experience-Focused Solutions Enhance Customer Experience via journey mapping More ❯

Digital Channels - a newly created, strategic leadership role reporting directly to the CEO. This is an exciting opportunity to play a central role in shaping the bank’s digital customer experience and long-term transformation roadmap. About the Role As Head of Digital Channels, you will lead the definition and execution of the bank’s digital strategy across … all customer-facing platforms. You’ll be responsible for delivering a modern, secure, and seamless experience across digital banking channels, including web and mobile, as well as core systems linked to customer engagement, onboarding, trade finance, and CRM. This is a high-impact, cross-functional role that will see you working closely with senior leadership, product, technology … and operations teams. You’ll balance innovation and efficiency while ensuring customer journeys are seamless, secure, and aligned with regulatory standards. Key Responsibilities Develop and implement the digital channels strategy in line with business goals Own the end-to-end customer journey across key digital platforms Drive continuous improvement and innovation in digital product delivery Oversee platform performance More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

people management and communication skills and be able to explain technical information to non-technical stakeholders. You will have the ability to drive continuous improvement whilst delivering an exceptional customer experience in an innovative and mission driven environment, where collaboration, respect and work-life balance are valued. The ASA is committed to being a diverse and inclusive organisation … minimum of 40% of your monthly contracted hours. If you have the skills and ambition to successfully lead the ongoing transformation of our IT infrastructure whilst delivering an exceptional customer experience, we very much look forward to hearing from you. How to apply: If you are interested in applying for this role, please review the job description below More ❯

a very high level of quality. They will also have the ability to deeply understand the product functionality and design — from the back-end interface to the front-facing customer experience — and help creative teams understand how video can best live within the product. Creative agency or film post-production background producing from initial creative concept through final … abilities, capable of managing multiple projects simultaneously. • A meticulous eye for detail and a desire to set high standards and ensure those standards are met despite tight deadlines. • Extensive experience in project budget management, and familiarity with appropriate cost parameters for various types of projects. • Effective and efficient collaborator, communicator and negotiator with exemplary interpersonal skills, and an ability … and appreciation of the role of video within the context of platform, marketing, advertising, and social channels. • Local network of vendor and talent relationships is also a plus. Education & Experience: • 7+ years experience (Production, Agency, or comparable experience) • Reel or portfolio of relevant work experience required. More ❯

directly to our Head of Product Design. You’ll help shape how our product works, feels, and solves real-world problems for our customers. Drive meaningful improvements to the customer experience in one or more high-impact areas of the product—measurably improving user satisfaction, reducing friction, or unlocking business growth. Influence product direction by identifying and framing … problems worth solving, leading and setting the bar for discovery efforts, contributing to strategy and finding the real customer need. Raise the bar for design at Soldo by mentoring teammates, levelling up our skills & critical thinking methods by evangelising a Design Thinking approach across the organisation. We need you to help demonstrate the impact of great product design at … Be a trusted design voice in cross-functional teams—bringing clarity to ambiguity, making decisions based on evidence, and championing our customers. We're looking for someone who has: Experience in Product Design within a past-paced SaaS environment (ideally in fintech) A strong portfolio that showcases elegant, usable, and outcome-driven design solutions across multiple platforms. Excellent interaction More ❯

end journey for subscription offerings, turning insights into actionable innovations in product. Build and execute product strategy for subscription products, from first sketch to launch and beyond. Own the customer lifecycle, optimising sign-up, conversion, renewal, and churn management. Lead product discovery, working with data and users to decide where to take things next. Champion experimentation, developing hypotheses, running … A/B tests, and partnering with data specialists for rapid learning. Collaborate across engineering, marketing, customer experience, and ops to make sure every product move is connected to commercial impact. Monitor, report, and optimise on crucial KPIs including churn, retention, LTV, and activation—always looking for new ways to improve. Document progress, wins, and learnings, sharing them … and knowledge-sharing culture, contributing frameworks and methods to the wider team. What You’ll Need If You Want to Apply 7 years of hands-on digital product management experience, owning end-to-end subscription journeys B2C/D2C physical goods background preferred, strong user centric SaaS experience for a high growth company too. Demonstrable track record of More ❯

world of banking? Our client, a leading organisation in the financial services sector, is on the lookout for a proactive and detail-oriented Payments Investigation AVP to join their Customer Services Team in London. This is an exciting opportunity where you can make a real impact on the customer experience! What You’ll Do: As the Payments … SEPA Direct Debits are processed in accordance with industry deadlines. BACS and Standing Orders: Efficiently process BACS-related products and manage Standing Orders, ensuring timely action on all requests. Customer Service Reconciliation: Handle Customer Service-related reconciliation items, ensuring outstanding items are resolved promptly. Team Collaboration: Work closely with your team to meet customer needs and contribute … and SEPA (ISO20022 is desirable). Excellent communication and analytical skills, with the ability to engage effectively at all levels. A self-motivated, energetic, and collaborative approach to work. Experience with User Acceptance Testing (UAT) is a plus. Minimum of GCSEs (A Levels desirable). If you're ready to embrace this opportunity and contribute to delivering exceptional service More ❯

We are seeking an experienced and dynamic Program Director to lead and oversee a complex, multi-year international digital transformation initiative. This role demands a strategic thinker with deep experience in delivering large-scale change across diverse workstreams, driving alignment, and achieving measurable impact across multiple geographies and functions. The successful candidate will play a critical leadership role in … of objectives. Regularly brief Country Heads and other executive leaders on program status, risks, and outcomes. Workstream Oversight: Oversee and integrate multiple workstreams across functions such as IT, operations, customer experience, and commercial. Ensure coordination, risk management, and delivery across interdependent initiatives. Governance & Reporting: Establish robust program governance, reporting frameworks, and decision-making protocols. Ensure transparency and accountability … across the transformation program. Digital Delivery: Drive the successful execution of digital change initiatives, ensuring solutions deliver business value and are aligned to the wider digital strategy. (Salesforce project experience is advantageous.) Corporate Navigation: Effectively navigate the complexities of a global, matrixed organization. Influence without authority, challenge the status quo constructively, and clear roadblocks to progress. Team Leadership: Build More ❯

Working hours: 40 per week Would this role be remote based: 3 days Job Description Key job responsibilities • Relentlessly advocate for Shippers and strive to simplify and improve their experience • Be a SME for the SWA EU Onboarding processes and a key point of escalation for onboarding experience • Identify short and long-term improvements to our customer … new products and processes. • Scale services, tools, and processes that will enable the business’ growth in volume, complexity, and geographic dispersion while still maintaining a high bar for the customer experience. • Develop clear and thorough program/process launch announcements for impacted internal and external stakeholders, including program announcement, FAQs, and program resource guides. A day in the life … with Marketing, Business, Product & Tech to drive change. About the team Client Shipping is an industry leading shipping service provider (SSP) that offers better reliability and shipper/recipient experience at the right price point within every marketplace we operate. Over the last 25 years, client has built a world-class operations with Amazon Fulfillment Network (AFN). client More ❯

company’s platform, applications, and AI agent experiences. This isn’t analytics as usual—this is about defining an AI-native, developer-first analytics platform where real-time data, customer context, and machine reasoning converge to deliver insights beyond dashboards. You’ll own the product vision and roadmap for a modern analytics engine—one built for both humans and … querying (e.g., Text-to-SQL). Productize the PLuG SDK as a Data Platform: Leverage in-app instrumentation (session replays, logs, engagement events) to power observability, anomaly detection, and customer experience analytics. Build AI-Enabled Interactions: Drive the development of agentic features including natural language queries, AI-generated dashboards, and real-time recommendations—bridging structured data with intelligent … inside app environments and notebooks. Design for Multiple Personas: Create adaptable tools and views for developers, product managers, GTM teams, and support leaders—prioritizing usability and flexibility. Champion Developer Experience: Treat analytics as a product for builders. Focus on modular architecture, documentation, API quality, and extensibility. Integrate Across the Stack: Ensure seamless interoperability with knowledge graph data, customer More ❯

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … Monitor and support all team members and accelerate their development with a particular emphasis on coaching and skills transfer What will you need to do it? Previous EPM Consulting experience leading end to end client deliveries using any of Anaplan, Oracle, SAP, One Stream or Workday Experience of leading cross functional teams in EPM development work in the … context of major and complex transformation programmes/projects Experience providing solution and technical design oversight to ensure standardisation and optimisation across multiple design elements to drive integrated planning and analytics. Experience of Finance use cases (including Income Statement forecasting, cost allocations and workforce-cost planning) and the accompanying reporting packages Good knowledge of financial processes, including Integrated More ❯

Customer Success Lead – UK (Fintech Scale-Up) Location: Hybrid/London-based Type: Full-Time Salary: £60,000 + Equity Are you passionate about delivering exceptional customer experiences and ready to play a pivotal role in a high-growth fintech’s UK expansion? An innovative, venture-backed fintech scale-up is looking for a Customer Success Lead … shape the future of business payments and banking in the UK. About the Role This is a strategic, hands-on leadership position responsible for building and scaling the UK Customer Success function. You’ll lead a growing team, ensure outstanding client experiences, and be the internal voice of the customer – influencing everything from onboarding to product evolution. Key … Responsibilities Develop and execute a UK-focused Customer Success strategy aligned with company goals. Lead and mentor a high-performing team delivering top-tier customer support and proactive account management. Own and optimise the full customer journey – from onboarding to renewal. Define and monitor KPIs Act as an escalation point for complex issues, balancing customer needs More ❯

data sourcing, feature engineering, model development, validation, and monitoring. Design and execute champion/challenger tests and A/B experiments to continuously improve approval rates, loss rates, and customer experience Analyse credit performance data to generate actionable insight and support strategic decisions Mentor and develop a small team of analysts/data scientists as the team scales More ❯

their participation in various structured networking/social formats. * Ensure VIPs are looked after and participate in the proposed networking/social programme. * Ensure that VIPs have a superior customer experience throughout the campaign. * Work with the event sponsors to maximise the participation of their clients in the event. * Administration work in the lead up to the event … network with senior industry figures * Hardworking and diligent * Strong analytical skills * Proven ability to use initiative when required and to go 'above and beyond' in order to deliver excellent customer service. * Time management with an ability to multi-task and attention to detail * Enthusiasm and a collaborative mindset More ❯

the future of their contact centre technology. You’ll collaborate with cross-functional teams and vendors to optimise platforms like AWS Connect, ServiceNow, and OpenText, driving seamless and efficient customer interactions. Lead workshops and discovery sessions to gather and document clear, actionable business and technical requirements Act as the bridge between business stakeholders, technical teams, and third-party providers … to deliver scalable contact centre solutions Hands-on experience with contact centre platforms and technologies, telephony and CRMs (e.g. AWS Connect, ServiceNow, OpenText or equivalent ) Analyse and improve contact centre processes, focusing on efficiency, automation, and customer experience Define and manage functional and non-functional requirements to guide development and configuration Support product owners and developers in … delivering new features and resolving design challenges Identify opportunities to enhance service delivery and reduce handling times through better use of technology Hands-on experience with contact centre platforms and technologies, telephony and CRMs Location: London, hybrid working (3 days in office) Salary: circa. £65,000 + package If this role could be of interest, please click apply. More ❯

French Speaking Customer Success Manager (London or Paris) Salary circa 50,000 + OTE A fast-growing, award-winning technology company is seeking a French-speaking Customer Success Manager to join its friendly and supportive Customer Success team in either London or Paris . This full-time hybrid role (minimum 2 days/week in the office … and English communication skills Strong interpersonal and relationship-building abilities Detail-oriented, organised, and thrives in a fast-paced, deadline-driven environment Confident problem-solver with a consultative mindset Experience in customer success, account management, or campaign coordination preferred Perks Include: Competitive salary with annual reviews and bonus plan Generous annual leave, plus an extra day for your … Work From Anywhere" weeks Quarterly wellbeing allowance and 24/7 access to a wellbeing support provider Strong focus on professional development If you're passionate about delivering great customer experiences and want to be part of a collaborative, forward-thinking team, this could be your next move. We Are Aspire Ltd are a Disability Confident Commited employer More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories, optimise … into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/B testing, control groups, and campaign measurement More ❯

conversion metrics Oversee the setup and optimisation of tracking using leading analytics tools like GA4 and GTM Translate complex datasets into clear, actionable insights for marketing, product, and user experience teams Partner with tech teams to ensure robust tracking and data quality across platforms Support testing and experimentation frameworks (e.g. A/B testing) and work on campaign attribution … initiatives Enable internal stakeholders to make informed, data-led choices Ideal Candidate: Hands-on experience with GA4 and Google Tag Manager implementation Confident working with large datasets; experience with cloud-based analytics tools such as BigQuery is valuable Proven ability to deliver analytical solutions in ecommerce or retail-focused environments Comfortable presenting data findings to both technical and … scheme Flexible hybrid working options Ready to shape the digital future of a leading retailer? This is your opportunity to join a company investing heavily in data, technology, and customer experience. Apply now or get in touch for a confidential conversation. More ❯

Legal Specialist Sector - Legaltech, Law, Technology, SAAS, Artificial Intelligence Location - Central London/Hybrid Salary & Benefits - £30,000 to £60,000 (depending on experience) + benefits (Healthcare, Laptop, Bonus Days off, Hybrid working) Job Type - Graduate, Legal, Full-time, Permanent Recruiting graduate level to 2+ years experience in a legal role. A global leader in the legaltech market … countries such as AMD, National Grid, LG and DHL. You will play a central role in ensuring our customers achieve success from the outset through collaboration with the customer throughout the onboarding process. Working closely with the Customer Success Manager, you will onboard and implement our legal AI technology to support seamless integration into our customer’s … as part of a team. - Strong communication and interpersonal skills, with the ability to articulate complex ideas clearly to a diverse audience. - Self-driven, proactive, and passionate about enhancing customer experiences. Detail-oriented, with strong problem-solving skills. A creative thinker capable of developing innovative strategies for customer engagement. - Comfortable with learning and utilizing new software and technology More ❯

also cover the creation, update and management of new demo flow for newly released features and products. You will work closely with Core Presales Engineer, Sales, Marketing, Product, and Customer Success teams to engage with prospective customers and help them navigate the challenges they face in optimizing public transportation. This is a hybrid role with a minimum of … and demonstrate thought leadership in the public transport space. Feedback & Continuous Improvement : Collect client feedback to inform Product Management and Engineering teams, helping to shape product offerings and improve customer experience. Requirements Strong technical acumen : Ability to communicate complex concepts to both technical and non-technical audiences; familiarity with APIs, data integrations and cloud-native software. Project management skills … Experience managing multiple time-sensitive projects simultaneously in a fast-paced, start-up or scale-up environment. Communication : Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels. Collaboration : Demonstrated ability to work in a cross-functional team environment, collaborating closely with Sales, Product, and Customer Success teams. Location :The candidate More ❯

and data enrichment to simplify insurance for customers. Our Insurforce platform provides seamless digital quote and buy, policy administration, claims, and renewals, with a focus on providing the best customer experiences for all parties. Insurforce is built on Qubapi Core, our cloud-based, API suite that delivers the full Insurance Policy Lifecycle. Our clients include Insurers, Brokers and MGAs … Agile environment, managing project boards and tasks to deliver platform implementations for clients large and small. You be working in a tight knit team alongside real experts with extensive experience in Insurance, Technology and Innovation - thriving where all these disciplines collide. You will work closely with internal and external stakeholders from day one getting a deep understanding of the … equal opportunities employer and recognise the value of diversity in teams. Qualifications Strong organisation skills Highly detail oriented Analytical, Curious and Questioning Creative thinker with an open mind Understanding customer needs and interpreting them as technical requirements Strong communication and interpersonal skills Ability to work independently and remotely Experience in the insurance or technology industry is a plus More ❯

award-winning organisation who are looking for talented and experienced Android Developers to join their dynamic team on a permanent basis. This is a great opportunity to create exceptional customer experiences and work on cutting-edge technology! As a Senior Engineer, you will be responsible for leading the design, development, and maintenance of high-performance native applications. Whilst overseeing … teams to ensure the delivery of high-quality solutions. Location: Mainly Remote – Occasional office visits in London. Salary: up to £95,000 + competitive benefits, depending on experience. Requirements: Experience in Native Mobile Development in Android (Kotlin and Java) Postman CI/CD Rest API Development Agile development methods such as Scrum or Kanban Must have leadership experience. These More ❯