7 of 7 Remote Customer Experience Jobs in the City of London

London We are seeking a dynamic and experienced Business and Technical Pre-Sales Consultant with a focus on Contact Centre and AI-driven solutions for Customer Experience (CX). This role requires a blend of business acumen, technical expertise, and excellent communication skills to engage with prospective clients, understand their needs, and provide tailored contact centre solutions using … gap between our technical teams and business stakeholders, demonstrating the value of AI in transforming customer service, engagement, and satisfaction. Key responsibilities include: - Pre-Sales Engagement: Understand clients CX challenges and identify how CCaaS and AI solutions can meet their business goals. Develop and present tailored demonstrations and proof of concepts etc. Create proposal including ROI analysis etc. Technical … or a related field. Strong knowledge of AI and machine learning technologies related to customer experience (chatbots, NLP, sentiment analysis, etc.) Experience with Contact Centre/CX platforms and their integration with AI. Knowledge of cloud platforms (AWS, Azure, Google Cloud) and data management systems (CRM, ERP) Min 2 years in a pre-sales or solution consulting More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a Product Manager to own and develop a portfolio of products, driving … products meet market demands, are successfully launched, and remain competitive throughout their lifecycle. Key Responsibilities Manage the complete product lifecycle, ensuring each stage delivers maximum value. Conduct market and customer research to identify new product opportunities and enhancements. Define product requirements and work with internal teams to bring concepts to market. Oversee performance of existing products, recommending updates or … typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home. SKILLS AND EXPERIENCE REQUIRED Previousexperience in a Product Managementrole. Strong analytical skills with the ability to interpret market and performance data. Excellent organisational and project management skills, with the ability to manage More ❯

Project Delivery Manager Opportunity: The role's objectives are to deliver a high-quality training programme which supports the strategy and targets of the UK School, ensuring an exceptional customer experience and supporting the Supply Chain Sustainability School as the go to for sustainability training in the built environment. Key Responsibilities: • Deliver and oversee a large-scale training … annual School Summit, 20+ virtual conferences, 120+ webinars, and 200+ workshops. • Manage trainer directories, training catalogues, and logistics to meet engagement and learner targets. • Work with collaboration groups, marketing, customer success, and content teams to align programmes with business priorities and KPIs. • Monitor feedback, report on outcomes, and drive continuous improvement and innovation in training delivery. • Support international expansion … required. • Coach and develop team members, ensuring resources align with strategic goals. • Contribute to process improvements, reporting, and use of project management tools (e.g., Monday.com) to enhance efficiency and customer service. About You: • A strong people manager with a mix of strong project management skills and experience of developing compelling conference agendas. A good understanding of marketing with More ❯

lakes, to unlocking predictive analytics, AI, and machine learning for commercial advantage. You'll lead a talented team and ensure data becomes a true driver of growth, efficiency, and customer experience across the group. Benefits You'll Enjoy: Competitive salary up to £90,000 (DOE) + bonus High visibility, reporting into senior leadership with international scope Hybrid working More ❯

across Consumer Markets - spanning Retail, CPG, Retail Pharma, and related sectors . You'll design target architectures, strategic roadmaps, and tech-enabled platforms to help clients unlock growth, enhance customer experience, and modernise their supply chains and operations. Key Responsibilities Architect end-to-end solutions across multiple technologies, guiding clients through complex transformation journeys. Define visionary target architectures … and practice growth , contributing to sector thought leadership and innovation. What We're Looking For Deep expertise in Consumer Markets technology and business architecture : omnichannel retail, D2C, e-commerce, CX platforms, and digital supply chain. Proven track record of designing and delivering enterprise-scale, technology-enabled business platforms . Strong skills in Enterprise Architecture and E2E Solution Architecture . Experience More ❯

SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart of London's More ❯

could be the perfect role for you. Join us as a Senior Security Engineer, where you'll help shape a market-leading digital platform and deliver secure, cutting-edge customer experiences. Ideal Candidate: Strong hands-on expertise with Hardware Security Modules (HSM), AWS Secrets Manager, and certificate lifecycle management (rotation, revocation, automation) Experienced with GitLab CI/CD pipelines … and operation of ForgeRock IAM solutions (PingGateway, PingAM, PingIDM, PingDS) Knowledge of PKI-based identity, HTTP header signing, and advanced authentication protocols Exposure to both AWS and Azure environments Experience embedding security into the Software Development Lifecycle (SDLC) This is a hybrid role, with 2-3 days a week in the City of London. If you're ready to More ❯