24 of 24 Remote Customer Service Jobs in the City of London

Fluent German speaking IT Customer Service Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a German speaking IT Customer Service Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner … in a fast-paced, tech-driven environment Bonus if you have: Experience working in relevant industries such as Entertainment, Sports, Media, or Gaming Video Experience working in partner or customer support operations role within a technology company What you’ll be doing: Assist partners and partner managers with troubleshooting, and triage operational requests to the appropriate teams. Build a More ❯

Fluent German speaking IT Customer Service Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a German speaking IT Customer Service Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner … in a fast-paced, tech-driven environment Bonus if you have: Experience working in relevant industries such as Entertainment, Sports, Media, or Gaming Video Experience working in partner or customer support operations role within a technology company What you’ll be doing: Assist partners and partner managers with troubleshooting, and triage operational requests to the appropriate teams. Build a More ❯

and Reporting, and Privacy and Consumer Protection. The Compliance Manager – Consumer and Privacy Programmes is a global specialist role, operating and coordinating across multiple jurisdictions and entities to ensure customer- centric and privacy-compliant practices across the business. The Role We are looking for a dedicated and experienced individual to lead EML’s global consumer protection and privacy compliance … regulatory developments across key markets (UK, EU, APAC, and North America). Lead the development of consumer-focused compliance policies, procedures, and controls. Ensure compliance oversight and testing of customer disclosures, product terms, and customer service standards. Support customer complaint handling frameworks, ensuring alignment with regulatory expectations and escalation processes. Partner with Product and Operations teams More ❯

and Reporting, and Privacy and Consumer Protection. The Compliance Manager – Consumer and Privacy Programmes is a global specialist role, operating and coordinating across multiple jurisdictions and entities to ensure customer- centric and privacy-compliant practices across the business. The Role We are looking for a dedicated and experienced individual to lead EML’s global consumer protection and privacy compliance … regulatory developments across key markets (UK, EU, APAC, and North America). Lead the development of consumer-focused compliance policies, procedures, and controls. Ensure compliance oversight and testing of customer disclosures, product terms, and customer service standards. Support customer complaint handling frameworks, ensuring alignment with regulatory expectations and escalation processes. Partner with Product and Operations teams More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … ll have strategic and operational control across: Cowshed.com (UK + US), powered by Shopify Plus CRM (Klaviyo; ~200K contacts) Amazon (UK + US stores) trade.cowshed.com, our wholesale self-service platform for independent B2B customers Community/influencer marketing strategy development Future growth via TikTok Shop and new platforms This isn’t a “maintain the machine” job. It’s a More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … ll have strategic and operational control across: Cowshed.com (UK + US), powered by Shopify Plus CRM (Klaviyo; ~200K contacts) Amazon (UK + US stores) trade.cowshed.com, our wholesale self-service platform for independent B2B customers Community/influencer marketing strategy development Future growth via TikTok Shop and new platforms This isn’t a “maintain the machine” job. It’s a More ❯

products are presented online to engage and inspire customers. As an Assistant Trader, you’ll support with regular trade reporting and analysis, providing insights on sales, stock, conversion and customer behaviour to help influence category strategy. You’ll assist with coordinating campaigns, brand launches and seasonal opportunities, ensuring products are well-merchandised across the site and that key trends … are reflected in our offer. You’ll also contribute to enhancing the customer experience through optimising search results, curating edits for key trading moments, and supporting testing on content, launches and digital journeys. This role is ideal for someone who is highly numerate, detail-focused, and thrives in a fast-paced digital environment. Experience in eCommerce and knowledge of … Ability to prioritise workload and work well under pressure in a fast-paced environment. Excellent written and verbal communication skills. Producing insights to help influence category plans and enhance customer’s experience. Build relationships & effectively working with branded partners. Experience with Microsoft Excel, Google Analytics, Shopify, Nosto & Klaviyo, all advantageous. About Fenwick Fenwick is rich with heritage and history More ❯

products are presented online to engage and inspire customers. As an Assistant Trader, you’ll support with regular trade reporting and analysis, providing insights on sales, stock, conversion and customer behaviour to help influence category strategy. You’ll assist with coordinating campaigns, brand launches and seasonal opportunities, ensuring products are well-merchandised across the site and that key trends … are reflected in our offer. You’ll also contribute to enhancing the customer experience through optimising search results, curating edits for key trading moments, and supporting testing on content, launches and digital journeys. This role is ideal for someone who is highly numerate, detail-focused, and thrives in a fast-paced digital environment. Experience in eCommerce and knowledge of … Ability to prioritise workload and work well under pressure in a fast-paced environment. Excellent written and verbal communication skills. Producing insights to help influence category plans and enhance customer’s experience. Build relationships & effectively working with branded partners. Experience with Microsoft Excel, Google Analytics, Shopify, Nosto & Klaviyo, all advantageous. About Fenwick Fenwick is rich with heritage and history More ❯

Service Now Architect (CSM & SOM) – London, UK *** For our international client based in London, RED is currently looking for a ServiceNow Solution Architect to join them. The consultant is expected to start ASAP, for an initial 6 month contract – with the chance of extension. The role is INSIDE IR35 and will be hybrid working, with 2 days per week … Desired skills: 10+ years of experience in implementing or architecting ServiceNow solutions Expert in 3 or more below ServiceNow Product suites CSDM and CMDB ITOM Health and Visibility Discovery Service Mapping Event management Integration with Monitoring tools Health Log Analytics Customer Service Management CSM Sales Order Management SOM Telecommunication Network Inventory TNI Strategic Portfolio Management SPM Extensive More ❯

Service Now Architect (CSM & SOM) – London, UK *** For our international client based in London, RED is currently looking for a ServiceNow Solution Architect to join them. The consultant is expected to start ASAP, for an initial 6 month contract – with the chance of extension. The role is INSIDE IR35 and will be hybrid working, with 2 days per week … Desired skills: 10+ years of experience in implementing or architecting ServiceNow solutions Expert in 3 or more below ServiceNow Product suites CSDM and CMDB ITOM Health and Visibility Discovery Service Mapping Event management Integration with Monitoring tools Health Log Analytics Customer Service Management CSM Sales Order Management SOM Telecommunication Network Inventory TNI Strategic Portfolio Management SPM Extensive More ❯

containing multiple technologies, servers, and logical environments. Proven track record of end-to-end project lifecycle including requirement analysis, testing, deployment, and production Support. Strong team player with a customer service orientation with the ability to forge relationships at all levels of the company and across diverse cultures. More ❯

of online support and business support coordinators to manage both internal and external customers dealing with 1 st line technical support including troubleshooting and system functionality. This is a customer facing role so good presentation and communication skills are a key requisite for this position and would potentially suit someone from a travel booking background or technical support role. … company culture is one that includes collaboration and opportunity to grow, this also includes a learning and development package to support employees in their own personal development. A strong customer focused and marketing leading business with continued year on year growth across the UK and internationally. The role At least 12 months experience working in a similar technical support … role, including the delivery of exceptional customer service for online systems and booking tools Ability to monitor and manage support queries, ensuring timely resolutions and proper escalation is adhered to across company processes and procedures You will be responsible for client queries such as technical and system issues including change requests, whilst liaising with key internal stakeholders Strong More ❯

experience in consulting or industry with specific relevance to Global Business Services Deep domain expertise in one or more relevant business processes within GBS e.g. Finance, Human Resources, Procurement, Customer Service, IT, Data & Analytics Be an excellent team player with strong interpersonal and communication skills, a growth mindset with drive for impact and an ability to work with More ❯

experience in consulting or industry with specific relevance to Global Business Services Deep domain expertise in one or more relevant business processes within GBS e.g. Finance, Human Resources, Procurement, Customer Service, IT, Data & Analytics Be an excellent team player with strong interpersonal and communication skills, a growth mindset with drive for impact and an ability to work with More ❯

delivering memorable journeys with expert guides and comfortable, modern coaches. As Sightseeing Operator of the Year 2024 (UK Inbound), we pride ourselves on our heritage, quality, and commitment to customer service and satisfaction. Role Overview: We are seeking a dynamic team player and results-driven Website & Content Manager to join our team in London. This role will be More ❯

delivering memorable journeys with expert guides and comfortable, modern coaches. As Sightseeing Operator of the Year 2024 (UK Inbound), we pride ourselves on our heritage, quality, and commitment to customer service and satisfaction. Role Overview: We are seeking a dynamic team player and results-driven Website & Content Manager to join our team in London. This role will be More ❯

over multiple touchpoints (phone, email, Linked In) Qualify leads based on predefined criteria and schedule demos for the sales team. Clearly articulate the value proposition of our product/service to prospective customers. Maintain accurate records of activity in the CRM system. Attend networking events to develop new opportunities and build brand awareness. THE PERSON: Must be a fluent More ❯

prospects over multiple touchpoints (phone, email, LinkedIn) Qualify leads based on predefined criteria and schedule demos for the sales team. Clearly articulate the value proposition of our product/service to prospective customers. Maintain accurate records of activity in the CRM system. Attend networking events to develop new opportunities and build brand awareness. THE PERSON: Must be a Native More ❯

prospects over multiple touchpoints (phone, email, LinkedIn) Qualify leads based on predefined criteria and schedule demos for the sales team. Clearly articulate the value proposition of our product/service to prospective customers. Maintain accurate records of activity in the CRM system. Attend networking events to develop new opportunities and build brand awareness. THE PERSON: Must be a Native More ❯

prospects over multiple touchpoints (phone, email, LinkedIn) Qualify leads based on predefined criteria and schedule demos for the sales team. Clearly articulate the value proposition of our product/service to prospective customers. Maintain accurate records of activity in the CRM system. Attend networking events to develop new opportunities and build brand awareness. THE PERSON: Must be a Native More ❯

Our client sits within the IT sector and pride themselves on delivering exemplary customer service, which starts with how well they look after their employees internally. With continued growth and increase in business, they are keen to secure a new Team Coordinator to manage the team's diaries, meetings and daily schedules. You need to thrive when organizing … Being the first point of contact for clients and customers alike, you need to have a professional and clear telephone manner and have an open and friendly approach when customer facing. In return for your hard work and commitment, they offer vast development, along with excellent benefits and hybrid working (3-4 days in the office). You must More ❯

Our client sits within the IT sector and pride themselves on delivering exemplary customer service, which starts with how well they look after their employees internally. With continued growth and increase in business, they are keen to secure a new Team Coordinator to manage the team's diaries, meetings and daily schedules. You need to thrive when organizing … Being the first point of contact for clients and customers alike, you need to have a professional and clear telephone manner and have an open and friendly approach when customer facing. In return for your hard work and commitment, they offer vast development, along with excellent benefits and hybrid working (3-4 days in the office). You must More ❯

to power other banks and to travel globally. Monument has received significant inbound interest from local and legacy players worldwide to licence its technology on a “Software-as-a-Service” (SaaS) basis and has established a subsidiary business, Monument Technology Limited to take advantage of the opportunity and to unlock the value in our platform through licencing and partnerships … around the world. Monument Technology provides everything needed to build and run a bank with an open, configurable, end-to-end, banking platform as a service which uses best-in-class components to empower small and medium-sized banks around the world to thrive in the digital age. Our plug-and-play model eliminates the risk and complexity of … production of required artefacts. Lead by example — mentor and coach team members while managing day-to-day delivery activities. What You’ll Bring Proven experience leading programmes involving complex customer contract implementations in a technology or fintech environment within the financial services sector. Ability to apply and flex between multiple delivery methodologies (e.g., Agile, Waterfall) across different phases. Experience More ❯

to power other banks and to travel globally. Monument has received significant inbound interest from local and legacy players worldwide to licence its technology on a “Software-as-a-Service” (SaaS) basis and has established a subsidiary business, Monument Technology Limited to take advantage of the opportunity and to unlock the value in our platform through licencing and partnerships … around the world. Monument Technology provides everything needed to build and run a bank with an open, configurable, end-to-end, banking platform as a service which uses best-in-class components to empower small and medium-sized banks around the world to thrive in the digital age. Our plug-and-play model eliminates the risk and complexity of … production of required artefacts. Lead by example — mentor and coach team members while managing day-to-day delivery activities. What You’ll Bring Proven experience leading programmes involving complex customer contract implementations in a technology or fintech environment within the financial services sector. Ability to apply and flex between multiple delivery methodologies (e.g., Agile, Waterfall) across different phases. Experience More ❯