8 of 8 Remote/Hybrid ITSM Jobs in the City of London

stakeholder management skills Preferred Project management certification (PMP, PRINCE2, Agile, or equivalent) Experience managing project portfolios in managed services environments Familiarity with IT Service Management frameworks such as ITIL Exposure to DevOps operating models within professional services or managed services environments, including infrastructure automation, continuous delivery practices, and integrated engineering ...

Knowledge Management. Degree in Information Technology, Business Information Systems, or a related field, or equivalent experience. ITIL Foundation or higher certification preferred. Experience with ITSM tools (e.g. ServiceNow) is an advantage. What you'll get in return Basic salary up to £58K Hybrid working (2-3 days in the office ...

solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM. Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations. ...

models covering end-to-end journeys, processes, roles, SLAs, KPIs, and escalation paths. Ensure service designs comply with enterprise architecture, security, regulatory, and ITSM standards through design governance. Drive continuous improvement using performance insight, incident trends, and user feedback. Act as a trusted advisor, translating technical delivery into clear, value ...

platform performance to ensure reliability and responsiveness What you'll bring Solid experience developing and customising ServiceNow (including workflows and integrations) Good understanding of ITSM and ITOM processes Exposure to ServiceNow Virtual Agent and/or RPA tools Strong JavaScript programming skills A proactive, problem-solving mindset with a desire ...

seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. Youll help shape and deliver enterprise service transformation initiatives from … analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution designs, user stories, and delivery plans. Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines. Collaborate with technical teams on configuration, testing, and deployment activities. Track KPIs and support ...

safeguard service integrity. Required Skills & Qualifications: Proven experience as a Service Transition Manager in complex, multi-supplier environments. Strong understanding of IT Service Management (ITSM) principles and practices. Demonstrable experience managing supplier transitions in large-scale, multidisciplinary digital or technology programmes. Excellent stakeholder management skills, capable of engaging confidently ...

offshore support partners, vendors, and customers to keep critical infrastructure operating at peak performance. Key Responsibilities Own and resolve L2/L3 incidents through ITSM platforms, ensuring SLA adherence Troubleshoot network faults across wireless, switching, routing, and infrastructure environments Carry out remote diagnostics and coordinate on-site maintenance activities Support … VLANs, VPNs, QoS Wireless: Wi-Fi, Private LTE/4G/5G DAS/Small Cells/Mobile Infrastructure Monitoring: SolarWinds, PRTG, Zabbix, Prometheus ITSM/OSS Platforms: ServiceNow, Helix, CMDB tools What They’re Looking For Proven experience in a Network Operations/Technical Support/Service Assurance role ...