16 of 16 Remote/Hybrid ITSM Jobs in the City of London

experience in a supervisory, senior analyst, or team leadership capacity. Experience supporting enterprise environments with multiple locations and diverse business functions. Experience working within ITSM frameworks and service‐oriented support organisations. Technical Skills Strong knowledge … Microsoft 365, Windows operating systems, Active Directory, Azure AD/Entra ID, Intune, and endpoint management technologies. Experience with ServiceNow or equivalent IT Service Management platforms. Understanding of networking fundamentals, mobile device management, printing, conferencing technologies, and workplace technology solutions. Experience troubleshooting hardware, software, cloud services, and collaboration tools. Knowledge ...

suppliers. Crisp written communication: executive updates, RAID, and runbook clarity. Tools/skills Planning: MS Project/Smartsheet/Jira/Confluence Change/ITSM: ServiceNow (or equivalent) Reporting: Excel Our people are the most critical component of our long-term success and their health and wellbeing are our priority. ...

automation Windows Autopilot deployment experience Exposure to endpoint security tools such as CrowdStrike Falcon or Microsoft Defender Experience with Freshservice or a similar ITSM platform Experience with compliance and security tools such as Drata, & Aikido advantageous Awareness of SOC 2, Cyber Essentials Plus or ISO 27001 Understanding of email authentication ...

Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security services as managed end-to-end services Ability ...

November/December 2026. ServiceNow Architect with strong Telecommunications Service Operations Management (TSOM) experience. Leading the design + implementation of ServiceNow modules including: ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, CMDB, discovery + custom applications. Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers), ServiceNow scripting (JavaScript, Glide, Flow ...

Hunt is seeking an IT Operations Manager (Contract) to lead the Infrastructure function during a transitional period. Duties include overseeing third-party suppliers, advancing ITSM maturity, and delivering secure, resilient Microsoft-based operations across cloud and on-prem environments. The role focuses on security, resilience, and performance, with hybrid ...

partner ecosystem. You will turn Lansweeper's market-leading IT Asset Intelligence data into a competitive product advantage for technology partners across Cybersecurity, ITSM, SAM, and CMDB automation markets. Your mandate is twofold: accelerate revenue from existing ISV partnerships and capture new high-impact opportunities — with a primary focus ...

Ashdown Group is seeking a hands-on Helpdesk Manager for a hybrid role based at our London City office. You will shape a service desk from the ground up, lead a small team and own ...

resolved within agreed SLAs. Act as the escalation point for complex technical issues and user concerns. Lead the configuration and rollout of the new ITSM platform. Design ticket queues, categories, workflows, escalation processes and automation. Develop service reporting, dashboards, KPIs, knowledge articles and procedures. Drive adoption of the new platform … experience leading, supervising or mentoring IT support colleagues. Good knowledge of Microsoft 365, Entra ID and Windows desktop environments. Experience with IT ticketing or ITSM platforms and incident management processes. Excellent organisation, prioritisation and problem-solving skills. Strong communication skills and a customer-focused approach. Confidence managing escalations and working ...

resolved within agreed SLAs Act as the escalation point for complex technical issues and user concerns Lead the configuration and rollout of the new ITSM platform Design ticket queues, categories, workflows, escalation processes and automation Develop service reporting, dashboards, KPIs, knowledge articles and procedures Drive adoption of the new platform … experience leading, supervising or mentoring IT support colleagues. Good knowledge of Microsoft 365, Entra ID and Windows desktop environments Experience with IT ticketing or ITSM platforms, ideally including implementing a ticketing system Knowledge of coordinating AV equipment. Excellent organisation, prioritisation and problem-solving skills Strong communication skills and a customer ...

pressure. Problem-Solving & Critical Thinking: Excellent analytical skills to navigate complex issues effectively. Technical and Foundational Skills ITIL Foundation Certification: Proven knowledge of IT Service Management principles, particularly in Incident Management or equivalent experience Technical Acumen: Strong understanding of IT infrastructure components (networks, servers, applications, cloud platforms). ITSM Tools ...

IT Operations Manager. This role leads the Infrastructure function during a period of transition, focusing on operational security, resilience, and supplier performance while embedding ITSM practices. You'll support major Microsoft-based platform rollouts, including Dynamics 365 CRM and a Microsoft Fabric data platform. Key Responsibilities Lead the Infrastructure function … manage third-party suppliers. Drive security certification roadmaps (e.g., Cyber Essentials Plus). Improve ITSM maturity and service accountability. Ensure stability of cloud and on-prem infrastructure within a Microsoft ecosystem. Qualifications Proven technical leadership in infrastructure and L3 support. Knowledge of Microsoft cloud technologies (Azure, Microsoft 365). Experience ...

Service Architect - ITSM Fully remote Immediate start Initial 6 month contract, could extend INSIDE IR35 Role overview We are looking for an experienced ITSM Service Architect to act as design authority on a HaloITSM implementation. The architect will own the target service management model and make sure every requirement, configuration … requirement and integration gets solved separately, and the result is risk of inconsistent categories and duplicate configuration data. The SA works to the target ITSM operating model, defines the standards the build must follow, and challenge designs that depart from best practice or from Halo ...

Next Ventures is seeking an experienced ITSM Service Architect to act as the design authority for a HaloITSM implementation. This role will own the target service management model and ensure all requirements, configurations and integrations fit a coherent, best-practice design. The SA will work to the target ITSM operating ...

Business Analyst - ITSM Project Fully remote Immediate start 6 month inital contract, could extend INSIDE IR35 Role overview We are looking for an experienced Business Analyst (BA) to own the requirements and functional design for Phase 3 of a Halo ITSM implementation, moving Internal IT from ServiceNow to Halo. They ...

United Kingdom is seeking an experienced Business Analyst to own the requirements and the Functional Design Document for Phase 3 of a Halo ITSM implementation, moving Internal IT from ServiceNow to Halo. You will report to the Phase 3 Project Manager and collaborate with the Test Lead, Change Lead ...