8 of 8 Remote/Hybrid ITSM Jobs in the City of London

maximise platform value, efficiency, and user adoption .Required Skills & Experienc eExtensive hands-on experience delivering ServiceNow implementations and development projects .Strong expertise across ServiceNow ITSM, ITOM, and Employee Centre modules .Proven experience configuring workflows, forms, catalog items, knowledge articles, portals, and automation solutions .Strong integration experience using ServiceNow APIs, IntegrationHub ...

platforms, including Digital Employee Experience (DEX) and endpoint monitoring solutions. Microsoft 365 administration, reporting, and service health monitoring. Endpoint and EUC monitoring technologies. Enterprise ITSM platforms and escalation management processes. Service reporting, operational analytics, and performance trend analysis. Change, release, and service transition processes within enterprise environments. Experience working ...

support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration ...

sessions, and requirement discussions Support UAT, validation, and policy rollouts Track project progress, risks, and deliverables Assist in evaluating NAC tools & integrations (SIEM, CMDB, ITSM) Required Skills & Experience Senior Business Analyst (enterprise/financial services preferred) Strong experience with NAC tools – Forescout preferred Solid network fundamentals (VLANs, 802.1X, RADIUS, endpoint ...

demand management across technology services. Supporting risk, compliance and assurance activities within a regulated environment. What We're Looking For Strong experience in IT Service Management, SIAM or Service Integration environments. Proven success managing third-party suppliers and outsourced service providers. Excellent understanding of ITIL principles and service governance frameworks. ...

integrations. Collaborate with stakeholders and technical teams to translate business requirements into scalable technical designs. Oversee the configuration and customisation of ServiceNow modules, including ITSM, ITOM and HRSD. Ensure architectural consistency and best practice across ServiceNow platforms. Provide technical leadership and mentoring to development teams. Keep abreast of ServiceNow releases ...

platform performance to ensure reliability and responsiveness What you'll bring Solid experience developing and customising ServiceNow (including workflows and integrations) Good understanding of ITSM and ITOM processes Exposure to ServiceNow Virtual Agent and/or RPA tools Strong JavaScript programming skills A proactive, problem-solving mindset with a desire ...

Service Delivery/B2B/ITSM/Service Desk Role: Service Delivery Manager (B2B/ITSM/SaaS) Company: Ecommerce Location: London, Hybrid Salary: up to £90,000 basic + Bonus About You You are an experienced and proactive Service Delivery Manager who thrives in a fast-paced, high-growth … first mindset Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support ...