5 of 5 Remote/Hybrid Incident Management Jobs in the City of London

Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners Requirements ...

site in London Rate: Negotiable - Deemed outside IR35 Overview We are seeking an experienced technology leader to drive service resilience, operational excellence, and problem management across a large-scale End User Computing (EUC) environment. This role will lead a specialist engineering capability focused on proactive issue detection, root cause … analysis, service improvement, and operational stability. Working closely with engineering, operations, service management, and transformation teams, you will ensure that technology services remain resilient throughout periods of significant business and technical change. Key Responsibilities Lead the identification and management of recurring service issues across a complex EUC estate. ...

play a key role in ensuring our systems and processes align with ISO 27001 and SOC 2 requirements, contributing to risk assessments, and supporting incident response activities. Working closely with product and engineering teams, you’ll help embed security into the design of our Microsoft Word … data while also shaping how we scale IT and security together. What you'll do: Governance & Compliance Own and evolve Definely’s Information Security Management System (ISMS). Lead ISO 27001 and SOC 2 Type II audits, ensuring controls remain effective. Drive readiness for ISO/ ...

Security Manager to join their IT team. This is an elevated Manager-level role, created to support the merger of two existing Information Security Management Systems into one coherent Group-wide framework. The Information Security strategy is already in place, so this role is focused on execution, delivery, stakeholder … management and clear communication . It will suit a hands-on player-manager who can improve processes, embed controls, coordinate audit readiness and bring people with them across a complex, multi-entity environment. Key Requirements You will be an experienced Information Security Manager, ISMS Manager, Information Security Lead, Cyber ...

Partner with Product, Design, and Commercial teams to ship high-quality, customer-facing features on time Establish and improve engineering processes, including delivery cadence, incident management, and on-call practices Own technical hiring — build a world-class engineering culture that attracts and retains top talent Define and track ...