8 of 8 Remote/Hybrid Incident Management Jobs in the City of London

Data Ops Manager to own the operational excellence of a large-scale Azure data platform. This role is central to ensuring platform reliability, incident management, SLA oversight, cost efficiency, and deployment governance. You will lead the response to operational issues, drive process improvements, and ensure the platform supports … deployments, ensuring safe, reliable, and compliant delivery. Champion monitoring, observability, and automation strategies to detect and resolve issues proactively. Develop and maintain operational runbooks, incident playbooks, and escalation protocols. Partner with engineering and analytics teams to align operational strategy with business objectives and platform roadmap. Required Skills & Experience Proven ...

help them resolve tickets the same day (preferably the same hour). Log tickets for the customer and ensure you are following the Incident Management process every time – “if it’s not in the ticket, it didn’t happen”. Maintain ticket Q so all tickets include … standard is to avoid having tickets older than 2 weeks that do not have a full plan of action to move to resolution. Change Management – Ensure that you always log a change in accordance with our change management process to fix a fault or satisfy a work request. ...

assistance Work closely with stakeholders to collect requirements and deploy solutions within ServiceNow to streamline business processes. Customize and tailor ServiceNow modules, encompassing Incident Management, Change Management, Service Catalog, and Knowledge Management. Administer user access, roles, and permissions within the ServiceNow environment. Develop and manage ServiceNow reports ...

portfolio managers, traders, and cross-functional tech teams. You’ll play a key role in ensuring the availability and reliability of trading applications—handling incident resolution, improving system performance, and contributing to the evolution of internal tooling. Strong technical skills in Python , SQL , and experience with AWS are essential. … data flows and schemas Collaborate with infrastructure, engineering, and front office teams to maintain robust system performance Participate in platform upgrades, deployments, and change management processes Ensure best practices in monitoring, incident management, and operational support 🧠 What You’ll Bring: Proven experience in an Application Support role ...

operate effectively from day one 🚀 What will you be doing? You will operate at the intersection of IT Service Delivery, Business Analysis, and Knowledge Management , working within a complex international retail environment. Your main responsibilities will include: Knowledge Discovery & Assessment Conduct structured discovery sessions with the outgoing IT support … workflows, and escalation paths Application & Platform Knowledge Capture You will document key applications within the retail ecosystem, including: POS systems (Cegid) Clienteling applications Workforce management tools Traffic analytics and payment systems For each application, you will capture: Functional and technical ownership Vendor relationships Known issues and workarounds Support procedures ...

will be responsible for ensuring the smooth running of the Trading product. Your role will span a range of responsibilities, including event settlement, incident management, and planning live event coverage across a variety of sports. Our work is driven by the sporting calendar, so evening and weekend shifts … Owning Product and Operational efficiencies that lead to improving the overall customer experience, weather this be quicker settlement or improved event availability. Support ticket management and prioritization. Driving operational standards. Reporting, Logging & Operational Auditing. Training, Onboarding & Process Documentation. Feed Management & Third-Party Support Liaison. Required Skills a keen ...

Requirements: SQL Python/Bash ETL/ELT support Workflow orchestration (Airflow or Dagster) AWS data services (Athena, S3, MWAA, Iceberg) Data quality monitoring & incident management Nice to Have: Airbyte DBT Apache Spark Grafana FTP/data distribution platforms Financial data experience ...

tooling (e.g. Datadog, Grafana, Prometheus, PagerDuty, or equivalent). Ability to lead technically and influence at the engineering leadership level. Hands-on experience with incident management, on-call processes, and post-incident review. About Us: Ascendion is a leading provider of AI-first software engineering services. ...