5 of 5 Remote/Hybrid Journey Map Jobs in the City of London

stakeholders who genuinely value design What you're great at - End-to-end UX/UI design across ecommerce websites, including user research, journey mapping, wireframing, prototyping, responsive UI design and developer handover Running and interpreting both qualitative and quantitative research, including usability testing, customer interviews, behavioural analysis ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

leadership and executive teams A designer with genuine systems-thinking capability, who understands that successful services extend far beyond digital touchpoints and can confidently map, redesign and optimise interconnected journeys, organisational structures and operational processes Someone excited by embedding themselves in real-world environments, who enjoys spending time … alongside end users to drive meaningful change What you're great at - Demonstrable expertise in service design methodologies, including service blueprints, ecosystem mapping, journey mapping, experience mapping, operating models and designing both current-state and future-state services Strong facilitation and co-design skills, with experience running workshops ...

email marketing campaigns tailored to diverse audience segments. Copywriting Produce compelling, relevant content for different stages of the customer journey. Journey Automation Design, build, and manage automated workflows, nurture journeys, and behavioural triggers to boost engagement and conversion. Platform Execution Use CRM systems (Freshsales, Dynamics 365) to build … compliance, and deliverability standards. Desirable skills : Basic design abilities (Canva or Adobe tools). Experience managing campaigns across multiple brands. Knowledge of customer journey mapping and persona-based targeting. Familiarity with Google Analytics or BI dashboards. Whats next? Our recruitment team will be in touch for an initial ...