2 of 2 Remote/Hybrid Journey Map Jobs in the City of London

experience in UX design, with a strong portfolio demonstrating expertise across web applications preferably portal workflows. Expertise in user research methodologies, persona creation, journey mapping, and usability testing. Proficiency in industry-standard design and prototyping tools primarily Figma Strong understanding of information architecture, interaction design, and visual hierarchy. ...

Customer Experience Lead IT, Telco, UCaaS, CC, Customer Journey , Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, Cloud Communications, Mainly remote (2d/month LDN) This is a fantastic permanent Customer Experience Lead opportunity with a leading London based tech organisation. The Customer Experience Lead position is Mainly … journey as well as key touchpoint and metrics. The Customer Experience Lead will analyse customer touchpoints and journeys to the design and map to continuously improve end customer experience. The Customer Experience Lead would work closely with Sales and Operations and be focused predominantly on the post ...