16 of 16 Remote Root Cause Analysis Jobs in the City of London

reported by internal stakeholders & consumers. Log, prioritise, and track bugs through resolution, ensuring timely fixes in collaboration with IT, development, and QA teams. Coordinate triage sessions to assess impact, root cause, and urgency of reported issues. Maintain a central issue tracker and ensure clear visibility across teams. Analyze and manage alert systems software ensuring it is optimal and … pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around … if we have the right alerting in place and right processes to respond to any alerts triggered Follow up & ensure corrective action has been taken following any post issue root cause analysis Stress test the website Skills & Experience Required 5+ years of experience in e-commerce operations or technical account management. Strong understanding of e-commerce platforms More ❯

Problem Management: Highly skilled in ITIL incident management processes with emphasis on major incident coordination affecting users or business-critical systems. Experience coordinating cross-functional teams during outages, conducting root cause analysis, and implementing preventative measures with detailed post-incident reporting. Network & Connectivity Excellence: Advanced understanding of TCP/IP, DNS, DHCP, VPN technologies, SD-WAN, wireless More ❯

threats across our global estate, working alongside our security operations, threat intelligence, and engineering teams. What You’ll Be Doing 🕵️ Lead Investigations : Conduct host, network, and cloud-based forensic analysis to uncover the full scope of security incidents. 🛡️ Incident Handling : Support incident managers with root cause analysis and recommend detection and prevention strategies. ⚙️ Drive Innovation : Improve … suspicious activity, contributing to our detection engineering efforts. What We’re Looking For 4+ years of hands-on experience in DFIR or cyber incident response Strong background in forensic analysis across Windows, MacOS, and Unix systems Experience in large-scale corporate environments, ideally with Microsoft Azure Proficiency in tools like EDR, SOAR, SIEM, and scripting languages (Python, PowerShell) Calm More ❯

across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation … mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised … GDPR requirements. Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation. Ability to analyse complex technical and security issues, identify root causes and implement long-term mitigations. Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients. Experience creating and maintaining security More ❯

supporting critical business applications across a modern and complex technology stack. In this role, you'll be responsible for: Investigating and resolving technical incidents, ensuring minimal downtime and effective root cause analysis Proactively maintaining and optimising applications, performing upgrades and configuration changes Monitoring system performance, defining service-level objectives, and addressing bottlenecks before they impact users Collaborating More ❯

and applied. Threat landscape - Knowledge and understanding of the threat landscape relating to information governance, privacy and security. Analytical thinking - Ability to break down complex problems to derive the root cause and mitigating actions. Risk managemen t - Methods and techniques for the assessment and management of business risk including safety-related risk. Attention to detail - Completes all aspects … risk events Desirable Knowledge of cloud security particularly Microsoft Azure (E5) including defender for endpoint, sentinel, and purview. A knowledge of ITIL including incident management and problem management including root cause analysis. A knowledge of the data protection act (UK GDPR) and how it applies to information and cyber security A knowledge of card payment system security as More ❯

the SDLC. Participate in requirement reviews and provide feedback from a QA perspective. Create and maintain test plans, test cases, and test data. Identify, document, and track bugs; perform root cause analysis and regression testing. Ensure timely delivery of QA deliverables in Agile/Scrum environments. Provide QA metrics and status reports to stakeholders. Required Skills: Strong More ❯

AWS platform and components for technical issues Implement and improve on existing monitoring and observability solution To be involved in the resolution of technical incidents tickets Assist in the root cause analysis of incidents Assist with improving efficiency and processes within the team Examining traces and logs Escalate incidents and problems to the appropriate teams Working with More ❯

system faults, ensuring outstanding service quality, SLA compliance and continuous improvement. Oversee Major Incident Management and act as the escalation point for business-critical disruptions. Ensure accurate documentation, robust root-cause analysis and proactive Problem Management. Team Leadership & Development Build, motivate and coach a high-performing, multicultural Service Desk team. Drive effective resource planning, knowledge sharing, succession More ❯

markets. Develop actionable dashboards – Create scalable, user-friendly dashboards that deliver real-time insights on key performance metrics (tNPS, Issue Resolution, AHT, etc.). Deliver deep-dive analytics – Conduct root-cause analysis to identify pain points and drive operational improvements. Support experimentation – Analyse A/B test outcomes to optimize customer and digital experiences. Influence through storytelling More ❯

suppliers - particularly Vista, Oracle, and Fourth - ensuring effective coordination and accountability. Establish a governance structure for service reviews, continuous improvement, and supplier collaboration. Lead service reporting, SLA tracking, and root cause analysis for major incidents. Work closely with Product and Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue More ❯

Integrate IAM controls into SaaS and endpoint environments. Cyber Security Operations Implement and manage endpoint protection, vulnerability management, and SIEM/logging tools. Lead incident detection and response, including root-cause analysis and remediation tracking. Maintain Humanoid’s information security risk register and control library. Drive readiness for ISO 27001, SOC 2, and GDPR compliance. Deliver staff More ❯

within the Growth team. Working closely with senior stakeholders, you will ensure that company performance is clearly understood and that decisions are grounded in data driven insights and your analysis and reporting will be instrumental in shaping the company's growth strategies and initiatives. What you'll do: Serve as the right hand person to two key senior stakeholders … regularly providing intuitive insights of company performance Conduct root cause analysis to gain deep insights into campaign performance and customer behaviour Analyse unstructured data to uncover actionable insights and develop a comprehensive understanding of customer needs Maintain and optimise performance reporting in BI tools, ensuring accessibility and usability for business users Collaborate with data and analytics engineering More ❯

implement KPIs and reporting tools for operational health and accountability. Lead forecasting, capacity planning, and scenario modelling to optimise resources. Oversee performance governance, SLA reviews, and supplier scorecards. Drive root-cause analysis and improvement programmes across regions. Manage quality assurance frameworks and integrate customer experience metrics. Provide insights and recommendations to senior leadership for strategic decisions. Lead More ❯

to SLAs. Manage incidents, requests, and system changes through ITSM tools (ServiceNow experience essential). Collaborate with internal teams and third-party suppliers to resolve complex issues and drive root-cause analysis. Implement and improve support processes, documentation, and knowledge sharing. Produce regular performance reports and contribute to IT service and application improvement initiatives. What we’re looking More ❯

development. Ensure incidents and service requests are resolved efficiently and within SLA. Collaborate with internal teams and third-party vendors to deliver seamless service. Drive Problem Management processes and root cause analysis. Support onboarding of new services and contribute to service transition efforts. Document and improve technical processes to ensure consistency and efficiency. Skills & Experience: Proven expertise in More ❯