Deskside Support Engineer
- Hiring Organisation
- Cognizant
- Location
- City of London, London, United Kingdom
manage the engineering of Windows images for desktops, laptops, and tablets To Perform OS deployment (OSD) using SCCM/MDT tools Manage software installation, upgrades, and rollouts across enterprise endpoints Ensure standardization and compliance of desktop builds Perform application packaging, testing, and deployment using SCCM Manage software distribution … updates Troubleshoot SCCM-related issues impacting deployments Provide incident resolution via phone, service desk tools, or desk-side support Diagnose and resolve hardware and software issues efficiently Ensure timely resolution within defined SLAs Log, track, and update tickets through ticketing tools and service management systems Maintain overall understanding ...