City of London, London, United Kingdom Hybrid / WFH Options
Intec Select
TeamLead | £100K | London | Financial Services Overview A leading global business is seeking a Senior IM SupportTeamLead to lead the support function for a complex Marketing IM software estate. This leadership role combines hands-on technical expertise with strategic oversight, giving you the opportunity to shape support services, partner with business stakeholders, and ensure the delivery of resilient technology solutions across trading, marketing, and operational processes. Role & Responsibilities Lead and mentor the IM Marketing Support team. Define and implement support strategy, policies, and processes. Manage ticketing, escalations, and vendor relationships. Collaborate on deployments, enhancements, and service introduction. Drive proactive monitoring, compliance, and … continuous improvement. Partner with business stakeholders to align technology with goals. Skills & Experience 5+ years’ experience in IM/software support. Proven experience leading technical support teams. Strong background in trading, risk, and back-office/ERP integration systems. Hands-on with CTRM/ETRM systems (e.g., Aspect) desirable. Proficient with data analysis and issue/SDLC tools More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Intec Select
TeamLead | £100K | London | Financial Services Overview A leading global business is seeking a Senior IM SupportTeamLead to lead the support function for a complex Marketing IM software estate. This leadership role combines hands-on technical expertise with strategic oversight, giving you the opportunity to shape support services, partner with business stakeholders, and ensure the delivery of resilient technology solutions across trading, marketing, and operational processes. Role & Responsibilities Lead and mentor the IM Marketing Support team. Define and implement support strategy, policies, and processes. Manage ticketing, escalations, and vendor relationships. Collaborate on deployments, enhancements, and service introduction. Drive proactive monitoring, compliance, and … continuous improvement. Partner with business stakeholders to align technology with goals. Skills & Experience 5+ years’ experience in IM/software support. Proven experience leading technical support teams. Strong background in trading, risk, and back-office/ERP integration systems. Hands-on with CTRM/ETRM systems (e.g., Aspect) desirable. Proficient with data analysis and issue/SDLC tools More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
INTEC SELECT LIMITED
TeamLead | £95K | London | Financial Services Overview A leading global business is seeking a Senior IM SupportTeamLead to lead the support function for a complex Marketing IM software estate.This leadership role combines hands-on technical expertise with strategic oversight, giving you the opportunity to shape support services … partner with business stakeholders, and ensure the delivery of resilient technology solutions across trading, marketing, and operational processes. Responsibilities Lead and mentor the IM Marketing Support team. Define and implement support strategy, policies, and processes. Manage ticketing, escalations, and vendor relationships. Collaborate on deployments, enhancements, and service introduction. Drive proactive monitoring, compliance, and continuous improvement. Partner … with business stakeholders to align technology with goals. Skills & Experience 5+ years’ experience in IM/software support. Proven experience leading technical support teams. Strong background in trading, risk, and back-office/ERP integration systems. Hands-on with CTRM/ETRM systems (e.g., Aspect) desirable. Proficient with data analysis and issue/SDLC tools (DevOps, JIRA, ServiceNow More ❯
