Service Desk Analyst
- Hiring Organisation
- Experis
- Location
- Westminster, London, City of Westminster, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £165 - £170/day
troubleshooting, escalating issues to desktop support when necessary. * Maintaining accurate documentation and support knowledge bases to improve efficiency. * Ensuring excellent customer service and clear communication with technical and non-technical colleagues. * Supporting the team in a fast-paced environment, adapting to changing priorities. What you'll bring: * Proven experience … Service Desk or IT support role, with a strong focus on first and second-line support. * Excellent communication skills, capable of engaging with a diverse stakeholder group. * Familiarity with Citrix Desktop Director and Manage Engine for remote support. * Ability to record and manage incidents effectively within ITIL frameworks. * Strong ...