Desk Manager Salary up to £25,500 (dependent on experience) Activities/Main Duties 1 st line support answering up to 40+ technical supports calls daily, delivering pro-active support across the group. Investigating and troubleshooting both IT technical problems and Telecommunications faults. Logging of all calls within our SysAid ticket management software and using the system to … service across the group. Assisting staff using remote support software to diagnose and fix all IT related issues. Providing desktop support to all group services departments. Management of ActiveDirectory user accounts Working environment Working at our Head Office, conveniently located just a 10 minute walk from North Station and a short walk from the Town … hardware and Webex All Microsoft Office 2016 and 365 applications. Desktop/desk phone/laptop hardware, printers and MFD troubleshooting and diagnostics. Preferable Windows 2008/2012 Activedirectory and group policy knowledge. Knowledge of IT Service Desk and call logging environment or IT NVQ, Comp-TIA, MCDST, SDA or equivalent qualifications would be an More ❯
Colchester, Essex, England, United Kingdom Hybrid / WFH Options
Reed
workstation setups. Skills & Experience Strong technical knowledge of Windows 10/11 and iOS systems. Proficiency with Microsoft Office 2016–2024, Office 365, OneDrive, and Teams. Experience with ActiveDirectory – user management, group policies, and device administration. Solid understanding of networking – TCP/IP, routers, switches, Wi-Fi configuration. Hands-on experience with device builds, troubleshooting More ❯
Colchester, Essex, South East, United Kingdom Hybrid / WFH Options
Reed Technology
workstation setups. Skills & Experience Strong technical knowledge of Windows 10/11 and iOS systems. Proficiency with Microsoft Office 2016-2024, Office 365, OneDrive, and Teams. Experience with ActiveDirectory - user management, group policies, and device administration. Solid understanding of networking - TCP/IP, routers, switches, Wi-Fi configuration. Hands-on experience with device builds, troubleshooting More ❯
appropriate To achieve maximum personal KPIs To assist the team in achieving the targets set for the department (SLAs) Customer facing; empathise with users, good interpersonal skills, display active listening skills, polite telephone manner, courteous Business awareness; display a working understanding of the trust and an appreciation of the business applications Logistical; articulate and methodical, analytical, numerate and … multinational company SKILLS AND QUALITIES: Highly computer literate with knowledge of MS Office applications, Sharepoint, clinical systems, PC environment Customer facing; empathise with users, good interpersonal skills, display active listening skills, polite telephone manner, courteous Business awareness; display a working understanding of the trust and an appreciation of the business applications Logistical; articulate and methodical, analytical, numerate and … managing and motivating staff through periods of change. TECHNICAL SKILLS: Ability to use internal systems in relation to the role Knowledge of Automatic Call Distributor ACD telephone system ActiveDirectory management/administration/maintenance Richmond IT Service Management System knowledge/experience ITIL awareness Person Specification Customer Service Essential Must Demonstrate good customer service skills More ❯
Colchester, England, United Kingdom Hybrid / WFH Options
Ellisons
reputation for trusted advice. • Flexibility that works: Hybrid working, generous benefits, and a culture that values your wellbeing. What we’re looking for • Experience supporting Microsoft Windows OS, ActiveDirectory, Group Policy, DNS, DHCP • Desirable: Microsoft Azure, SD-WAN, Meraki, legal sector background • Self-motivated, flexible, and well organised • Friendly and approachable with a commitment to More ❯
colchester, east anglia, united kingdom Hybrid / WFH Options
Ellisons
reputation for trusted advice. • Flexibility that works: Hybrid working, generous benefits, and a culture that values your wellbeing. What we’re looking for • Experience supporting Microsoft Windows OS, ActiveDirectory, Group Policy, DNS, DHCP • Desirable: Microsoft Azure, SD-WAN, Meraki, legal sector background • Self-motivated, flexible, and well organised • Friendly and approachable with a commitment to More ❯