Service Desk Analyst
- Hiring Organisation
- TIME Appointments Ltd
- Location
- Colchester, Essex, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £35,000 per annum
business Key Duties & Responsibilities: End-to-end ownership of Service Desk tickets, from first contact to resolution Provide hands-on support within a Microsoft 365 hybrid environment Act as the first point of contact for IT incidents and service requests via the ITSM system Support Windows, Android … devices, Microsoft 365, business applications, and core systems Troubleshoot across Microsoft 365 services including Entra ID, Exchange Online, Teams, SharePoint, Intune, and endpoint protection Manage user onboarding, offboarding, and access changes, ensuring secure and timely provisioning Install, configure, and maintain hardware and software ...