2 of 2 Windows Jobs in Colchester

some of the following: Previous customer service experience Any commercial experience on a Service Desk or in Desktop Support is a bonus Familiarity with Windows 10 and Office 365 is desirable Strong verbal and written communication skills A proactive attitude and willingness to take ownership of issues Why Join ...

line technical support across all Group companies Log, prioritise, troubleshoot and resolve IT support tickets, escalating where needed Support Microsoft 365, Windows OS and basic identity/user management Diagnose and resolve issues with PCs, laptops, mobile devices, printers and peripherals Assist with onboarding and offboarding, including account setup … escalated issues Experience Required Experience in a 1st or 2nd line IT support or service desk role Good working knowledge of Microsoft 365 and Windows operating systems Understanding of IT support principles, troubleshooting and ticket management Basic knowledge of Active Directory or Entra ID user administration Basic networking knowledge ...