St. Ives, Cambridgeshire, East Anglia, United Kingdom
M Group
to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational environments, ideally in complex technology delivery roles. Strong technical More ❯
to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational environments, ideally in complex technology delivery roles. Strong technical More ❯
and implement training for new systems and processes. - Promote data quality, GDPR compliance, and best practice in ICT usage. - Support ICT initiatives, including system upgrades, disaster recovery planning, and process improvements. The ideal candidate will have strong experience in ICT training delivery with a solid understanding of Microsoft 365 applications, excellent administrative and organisational skills, and the ability to More ❯
