Service Delivery Manager
- Hiring Organisation
- NexGen Associates
- Location
- Corsham, England, United Kingdom
governance frameworks. Key Responsibilities: Accountable for Service Desk, Desktop and Mobile Support functions ensuring SLA adherence and high service quality Own Incident, Request, Change … Escalation processes Drive service improvement through trend analysis and post-incident reviews Lead the Change Advisory Board (CAB) ensuring controlled, auditable change implementation Develop and maintain the Service Catalogue, SLAs and Standard Operating Procedures Ensure proactive service monitoring, capacity planning and resource ...