1 of 1 Remote/Hybrid Data Quality Jobs in Corsham

supporting the effective use of ITSM tooling. The role provides day-to-day guidance to Service Desk Analysts, maintains high standards of ticket quality and customer service, and contributes to the development of the knowledge base, configuration management data, operational procedures, reporting and continual service improvement.As a Senior … Monitor service desk queues, workload, ticket ageing and service level performance, taking action or escalating where service performance is at risk.* Use service desk data, performance metrics and reporting to identify trends, risks and opportunities for continual service improvement.* Proactively identify missing, inaccurate or incomplete configuration information and contribute ...