Service Delivery Manager
- Hiring Organisation
- NexGen Associates
- Location
- Corsham, England, United Kingdom
NexGen Associates are recruiting for an experienced Service Delivery Manager to lead, develop and continuously improve IT Service Management across a complex and regulated organisational environment based in Trowbridge. This is a senior leadership role responsible for operational IT service excellence across corporate systems while embedding structured Service Management … into programmes and strategic initiatives. You will embed best practice into operational delivery and supplier contracts ensuring services are scalable, compliant and aligned to organisational governance frameworks. Key Responsibilities: Accountable for Service Desk, Desktop and Mobile Support functions ensuring SLA adherence and high service quality Own Incident, Request, Change ...