Service Desk Analyst - DV Cleared
- Hiring Organisation
- CBSbutler Holdings Limited trading as CBSbutler
- Location
- Corsham, Wiltshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £380 - £400/day
Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute … qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management) Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments using Agile ...