1 to 2 of 2 Service Management Jobs in Corsham with Remote Work Options

Email organisations including but not limited to MS Exchange technologies, preferably in a secure environment. + Current SC Clearance Wintel Engineer The WINTEL Engineering Service will support the technical team installing, configuring and updating Windows servers and software components of the NSoIT(D) solution and development environment. The target … WSUS, PKI and MS Office elements. Production and review of low levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that the following skills … performance, cost, and time. Working as part of a large technical team. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of service management tooling and ITIL. Strong communication skills, both written and verbal. Strong critical thinking and analytical skills to solve problems and propose new more »

As part of this expansion, they are recruiting a Support Engineer (1st & 2nd Line) to serve as the single point of contact for all Service Desk-related issues. This role requires travel to Corsham one day a week, with four days working from home. Key Responsibilities 1st & 2nd Line … Support: Ensure incidents and service requests are resolved/fulfilled in line with contractual service level targets. Monitor and coordinate management of incidents and requests across the Infrastructure team. Attend Change Advisory Board meetings and represent the Infrastructure team. Utilise Remedy ITSM toolset to raise, update and … resolve tickets proactively (training provided). Utilise Remedy to create smart reports (training provided). Customer liaison – raising requests and support tickets. Data Centre Management: Administration and integration of COTS hardware/software including MS Server and Linux operating systems. Monitoring for alerts and managing events . Physical maintenance more »