strong expertise in at least two of the following areas/modules: S ervice Cloud Experience Cloud Marketing Cloud Data Cloud Agentforce Very s trong consulting and/or CRM implementation experience in a client facing context Experience in Salesforce development lifecycle encompassing code management, architecture, security, capacity planning, integration, and release management approaches including tools like SFDX CLI, VS More ❯
Belfast, County Antrim, Northern Ireland, United Kingdom Hybrid / WFH Options
ClearCourse
Looking For: Proven experience in account management within the software or SaaS sector Strong communication and relationship-building skills Confident in delivering demos and discussing software functionality Experience using CRM platforms and managing a sales pipeline Customer-first mindset with strong problem-solving skills Skilled in negotiation and contract management Commercially minded with the ability to spot growth opportunities Collaborative More ❯
market knowledge and experience 96% client retention rate 15,000 + candidates placed over the past 20 years. 1000 + Google reviews and Nis highest rated recruitment agency. Bespoke CRM system Chosen recruitment partner, member, and sponsor to many of the professional bodies such as CIPD, ACA, ACCA, NI Chamber of Commerce, Belfast Chamber of Commerce, Women in Business, Catalyst More ❯
the development of tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance management. Leveraging technology for service excellence: Advising clients on implementing cutting-edge technologies such as CRM, AI, voice, and automation, and analytics to enhance service delivery, customer experience, and operational efficiency. Assessing and diagnosing service delivery challenges: Conducting assessments of client service operations, identifying bottlenecks, inefficiencies … with a strong understanding of service automation. Understanding and exposure of GenAI solutions in service transformation. Understanding of service technologies, including cloud-based platforms, such as Salesforce, Microsoft Dynamics CRM, Oracle Service Cloud, Zendesk, ServiceNow etc. Experience working in a business or technical pre-sales capacity, producing bid documentation and participating in bid meetings with client. Connect to your business More ❯
Belfast, County Antrim, Northern Ireland, United Kingdom Hybrid / WFH Options
ClearCourse
sessions, and webinars Learn how to identify customer needs and gather product feedback Work closely with sales, support, and product teams to deliver a seamless client experience Maintain accurate CRM records and track client touchpoints Monitor basic account health metrics and flag issues to the team Contribute to renewal documents and commercial proposals Stay informed about industry trends and competitors … communication and interpersonal skills A keen interest in technology and SaaS Organised, detail-oriented, and eager to learn Familiarity with Microsoft Office or Teams (or similar tools) Experience with CRM platforms is a plus, but not essential A team player with a can-do attitude and customer-first mindset Why Join ClearCourse? ClearCourse is a group of over 45 software More ❯