3 of 3 Remote/Hybrid Customer Retention Jobs in County Antrim

Customer Success Manager - SaaS Join a fast-growing technology business delivering an innovative SaaS platform that helps organisations measure, manage and report on their social, economic and environmental impact. This is an opportunity for an experienced Customer Success Manager or Account Manager to manage an established portfolio … Next Employer Our client is an innovative technology business providing a secure and scalable SaaS platform to organisations across the UK. With an established customer base and ambitious growth plans, this is an opportunity to join a small, collaborative team at an exciting stage of the company's development. ...

future‐ready solutions. At Simplicity Group, service and support sit at the core of everything we do. Our success is built on long‐term customer relationships, high retention, and consistently strong service delivery, something that is reflected equally in the stability and retention … next steps Networking & Technical Support Configure and troubleshoot: VLANs, DHCP, IP addressing, firewall settings Understand and optimise networks for VoIP environments Work alongside customer IT teams where required Case Ownership & Communication Take full ownership of cases from start to resolution Clear notes Accurate updates Strong follow‐up discipline Team ...

enhancement tickets to engineering when underlying code changes are required.**3. Quality Assurance & Performance Auditing*** Regularly audit AI-generated outputs (incident summaries, triage context, customer reports) against human analyst benchmarks to ensure high fidelity and operational safety.* Identify recurring false positives or hallucination patterns, collaborating directly with automation engineers … business value and impact of these services.* Collaborate with Account teams to accelerate time-to-value for Thales solutions among non-VAS customers, strengthening customer adoption, retention, and renewal outcomes.**Required Qualifications*** **Education:** Bachelor’s degree, in Computer Science, Cybersecurity, Information Technology, Engineering, or a related field. ...