Application Support Engineer | Hybrid
- Location
- Belfast City District, Northern Ireland, United Kingdom
point for frontline support, owning complex production issues end to end from triage through resolution and client communication Participate in major incident response, providing impact analysis and actionable recommendations Monitor system performance and availability, resolving issues before they impact clients Manage production access and support configuration … change management activities Automation and AI Tooling Use AI tooling to accelerate investigation, including log analysis, data extraction, and issue reproduction Build and maintain automations and reusable AI assets that other engineers can run Validate AI-generated output before it reaches a client, a ticket, or production Collaboration ...